The leader balances competing priorities by:

A:Using process improvement teams

B: Conducting stress management seminars

C: Using consensus building techniques

D: Rewarding those who live up to standards and values

C

Which of the following statements is true?

A: The leadership characteristic of political astuteness includes that of being a servant leader

B: Mentorship should be used as a way of keeping closer tabs on an employee

C: In mentoring, both mentor and protege should define their goals in writing

D: The Leadership Practices Inventory identifies the behavioral preferences and dichotomy of thinking vs. feeling

C

Which of the following is a function of positional mentoring?

A: Coaching

B: Role modeling

C: Counseling

D: Confirmation

A

During which phase of the mentoring cycle would written ground rules for the mentoring relationship be established?

A: Choose a mentor

B: Set expectations

C: Define goals

D: Grow the relationship

B

Which of the disciplines for the learning organization fosters a stronger commitment for change and innovation?

A: Systems thinking

B: Team learning

C: Mental models

D: Personal mastery

B

Which of the following is a guideline for managers when considering the use of Process Motivation theories?

A: Rewards can be economic or non-economic

B: Commitment to goals is not relevant

C: Goals should be general/broad

D: Rewards should be contingent on goal achievement

D

Which caveat for mentorship addresses the need for the mentor to guide the thought process of the protege?

A: Using mentoring as a disciplinary tool

B: Picking the wrong person

C: Failing to respect the supervisory roles

D: Lecturing rather than listening

D

When considering the use of Content Motivation theories, a manager should:

A: Not elicit employee input

B: Ensure that incentives chosen are attractive to employees

C: Be concerned with both hygiene factors and motivators

D: Only be concerned with hygiene factors

C

Which of the five disciplines of the learning organization underlies all of the others?

A: Shared vision

B: Personal mastery

C: Systems thinking

D: Mental models

C

Which of the following organization-wide approaches to motivation specifically is done to satisfy the psychological needs of the employee with respect to their job?

A: Performance improvement teams

B: Job redesign

C: Employ empowerment processes

D: Autonomous work groups

B

Which of the following defines a transformational leader?

A: Daily direction

B: Advocating for staff and own department or service

C: Within the box thinking

D: Outside of the box thinking

D

Which section of the appreciative inquiry interview process is used to introduce the topic?

A: Peak experience question

B: Positive preface

C: Values question

D: Hopes for the future question

B

Which phase of the 5-D Model of Appreciative Inquiry engages in dialogue around high-point experiences?

A: Design

B: Delivery

C: Dream

D: Discovery

Not B