Which is NOT one of the five basic coaching skills?

Telling employees what is required

Which one of the following is NOT a characteristic of an "I" message?

General

After choosing a mentor, what would be the next step in the mentoring cycle?

Set expectations

During which phase of the mentoring cycle would written "ground rules" for the mentoring relationship be established?

Set expectations

What is the continuous process of ensuring that your staff does their current job well?

Coaching

What is most important with respect to mentorship meetings?

Ensuring regular meetings occur

Extensive delegation and not micro-managing are usually done with coaching what type of employee?

Superstars

Which one of the following statements is false?

The coach focuses on constructive feedback

Which of the following is NOT a guideline or tip for mentees?

Accepting feedback x

What is the first step in preparing for a counseling session?

Assess any organizational or managerial factors which could have affected performance

Of the following phrases, what should be said first in a counseling session?

"I asked you here to discuss"

Which one of the following is NOT a key consideration in counseling employees?

Value judgments

Which mistake in mentorship addresses the need for the mentor to guide the thought process of the protege?

Using mentoring as a disciplinary tool x
Pick the wrong person x

Which one of the following is NOT an appropriate mentoring behavior?

Having mentees work through problems alone