Statistically, what does Six Sigma refer to?

Process mapping

What Six Sigma tool visualizes how things get done?

Process mapping

In what range do experts estimate for the amount of waste in organizations?

30-60%

The balanced scorecard should be closely aligned with which one of the following?

Organizational strategy

What is the first step in the Six Sigma process

Define the problem

What type of Six Sigma belt often manages their own departments?

Green belt

What is the foundation or basis of the balanced scorecard?

Strategy

What is a lean management principle and the foundation for continuous improvement?

Standardize whenever possible

What tool is best for examining results over time?

Flow chart <<< Wrong answer

Process map <<< Wrong Answer

Which approach is best for eliminating defects?

Six Sigma

What is the first step in the development of a balanced scorecard?

Develop an executable business strategy

The average length of patient stay would most likely be under which type of indicator in a balanced scorecard?

Financial

What management strategy focuses on the driving out of waste?

Lean management/thinking

In a lean 5S process to organize workspace, which step is done last?

Shine/scrub <<< Wrong Answer

Which of the following statements is false?

The primary purpose of Six Sigma is to reduce waste

What Six Sigma tool visualizes how things get done?

Process mapping

In what range do experts estimate for the amount of waste in organizations?

30-60%

The balanced scorecard should assist those who are affected by and are responsible for implementing which one of the following?

Organizational strategy

What is the first step in the Six Sigma process?

Define the problem

What type of Six Sigma belt often manages their own departments?

Green belt

What is condition necessary to ensure a lean culture?

Cross-functional cooperation to work together on problems

Which approach is best for eliminating defects?

Six Sigma

What management strategy focuses on driving out waste?

Lean management/thinking

What is the first step in the development of a balanced scorecard?

Develop an executable business strategy

The average length of patient stay would most likely be under which type of indicator in a balanced scorecard?

Financial

Which six sigma tool is based on the principle that 20 percent of the sources cause 80 percent of the problem?

Standardized tasks

Which of the following is a lean management principle and the foundation for continuous improvement?

What tool is best for examining results over time?

Control chart