What is the purpose of problem-solving mechanisms?

To minimize loss of productivity and ensure effective implementation of change

What does the Managing Change model show the importance of?

Importance of comprehensive planning for change

Which of the following tools is used for exploring ideas, presenting a concept, and getting feedback as well as to identify variables to include on a survey?

Focus groups

Which of the following frameworks is most appropriate for an organization-wide assessment?

Malcolm Baldrige Quality Award Criteria

What is the basic purpose of examining a problem over time?

To determine if the problem consistently manifests itself and is not a one-time event

Change management planning begins with the set-up of ________ to support the change process.

Structures

Which change management assessment tool is used to obtain first-hand appreciation of issues?

Observations

One way to assess the need and magnitude of change is through

Triangulation

The clinical or nursing model that is a familiar framework for the staff at the healthcare organization is

The APIE Model (Assess, Plan, Implement, Evaluate)

In Lewin's Change Management Template, unfreezing is meant to

Assess readiness for change, including any reasons why individuals or groups are resistant

Which is a key characteristic of innovative organizations?

Easy shifting of departmental lines

In the Dimensions of Cultural Readiness model, change readiness is defined as:

Extent to which staff believes that change is necessary and are willing to adapt to change