Programmable decisions are those that are routine, repetitive, and often use predetermined guidelines.

True

Decision making includes the step of problem solving.

False

The final step in problem solving is implementing the decision.

False

2) Which tool for problem analysis focuses on identification of underlying process and systems problems?

Root-cause analysis

What is the most important factor in the successful implementation of any decision?

Leadership

During problem analysis, what question should be asked repeatedly to ensure that the true, underlying causes are identified?

Why is the problem occurring?

are three of the five major steps in problem solving?

Identifying/analyzing a problem
Implementing the decision
Evaluating the decision

Which of the following are true statements? Select all that apply.

The final step in problem solving is evaluating the decision
The first step in the problem solving model is identifying and analyzing the problem
Programmable decisions are those that are routine, repetitive, and often use predetermined guidelines

What should the manager discuss with their staff to obtain commitment and to ensure solution implementation?

How the solution benefits both the organization and the staff

Which of the following would be used if you have all the information or time is critical?

Solving the problem or making the decision alone

Which managerial decision-making style should be used if a high level of support and commitment from the group to implement the decision per the maxim is needed? What should be the most important consideration if a manager decides to jointly make a decision with his/her staff?

The manager shares the problem with the group and together they make a decision

Which of the following are identified by the action plan? Select all that apply.

Who is responsible for the task
How well (metric to measure success)
When the task must be completed

What are the decisions called for which there are no easy, ready-made solutions?

Nonprogrammable decisions

Which are major situational considerations or variables in determining whether or not to involve a group in the decision-making process? Select all that apply.

Time constraints
Availability of information
Complexity of the problem

The first phase of problem solving consists of which three steps:

Formulating a problem statement
Analyzing the problem, including its root causes
Recognizing that a problem or gap exists