Question 1.

Which is a guideline to improve cross-cultural communication?

Ascertain the value of involving the family in treatment

Question 2.

Which is a guideline in using interpreters?

Seek the client's consent before using an interpreter

Question 3.

The first step in setting up a diversity management program is to:

Develop a customized business case for diversity

Question 4.

The principal standard for culturally and linguistically appropriate standards (CLAS) is:

Provide effective, equitable, understandable, and respectful quality care and services that are responsive to diverse cultural health beliefs and practices, preferred languages, health literacy, and other communication needs

Question 5.

Cultural and linguistic competence is defined as:

A set of congruent behaviors, attitudes, and policies that come together in a system, agency, or among professionals that enables effective work in cross-cultural situations

Question 6.

As compared to mainstream American culture, patients from Asian countries:

Have a group orientation (versus an individual orientation)

Question 7.

What is most characteristic of the baby-boomer generation?

Valuing teamwork

Question 8.

True or False: Self-awareness is a key skill in managing diversity.

True

Question 9.

What is the first step in developing a cultural proficiency strategy for your organization?

Conduct a diversity and cultural assessment

Question 10.

True or False: Holding all managers accountable for diversity in their areas of responsibility is a key diversity management practice.

False

Question 11.

Which of the following is a strategy used to improve one's own cultural sensitivity?

Imagining yourself in a different culture and assessing your possible reactions

Question 12.

True or False: Benefits of traditional medicine is an area of dissonance between providers and patients.

False