I Hate CBT's

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Carmax Assessment Answers

Question: Interview the customer to better understand their needs

Answer: ''What will be your primary purpose for your car?''

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Question: Discuss the vehicle & potential benefits with your customer

Answer: ''This vehicle provides plenty of room for your family''

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Question: Greet Customer

Answer: ''Hi, welcome to Carmax, how can i help you today?''

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Question: Recommend next steps for purchase

Answer: ''Since this car seems to fit your needs, why don't we start the easy purchase process?''

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