Question: Latitudes

Answer: Must be 18 to enroll
How Guests Earn Points
Guests can earn points as follows:
One (1) point for every cruise night (ex: a 7 night cruise earns 7 rewards points)
One (1) additional point per night when booking nine or more months prior to sailing.
Note: system automatically calculates that the reservation has been booked for 9 months to the day.
One (1) additional point per night when booking a Latitudes Insider Offer (LATITUDE promo code must be on the reservation when guests sail for points to be awarded).
One (1) additional point per night for reserving a full fare Suite or in The Haven (not including Mini-Suites)*
*Note: Points for booking a suite are only applicable when the full fare suite is booked when the reservation is initially made. Suite Points do not apply to upgrades/upsells.

How many points are needed to reach each tier level? Tier Rewards Points
Bronze 1 - 19
Silver 20 - 47
Gold 48 - 75
Platinum 76+
Special milestone gifts are provided for guests who achieve 250, 500, 700 and 1000 points.

==================================================

Question: Allergies

Answer: We can accommodate guests with these dietary needs.
They should be advised to notify us of the allergy so that the
information can be sent to the ship.
Once on board the guest should meet with the Group Service
Coordinator/Access Officer or the Restaurant Manager to further
discus their dietary need.
Soy milk and Lactaid milk are available on board.
Guests may only bring non-perishable, pre-packaged, prepared
snacks to be stored in the guest's cabin (juice boxes, cookies,
crackers, etc.).
Guests can not bring pre-cooked food (in any stage: frozen, chilled,
etc.), food that needs to be cooked/prepared, processed or stored
by ship staff.
Action Required: add special request, then e-mail Access Desk.

==================================================

Question: Managing Calls for Guests with Disabilities

Answer: When a reservation is booked for a guest with medical needs, if necessary,
please send an e-mail to accessdesk@ncl.com with the following information:
The subject line MUST include the ship, sail date, reservation
number, and the guest's name.
The body of the e-mail MUST include as much detail about the
guests medical issue as possible as well as a contact number for the
guest.
Providing this level of detail will allow the Access Desk to handle these emails
as efficiently as possible.
The Access Desk will then contact the travel agent/guest.

==================================================

Question: Blind/Sight Impaired, Service Dogs

Answer: In accordance with the ADA, Norwegian Cruise Line DOES NOT accept
"Emotional Support" dogs as service dogs.

must book at least two weeks in
advance

==================================================

Question: Diabetic Guests

Answer: Guest must bring their own medication (insulin, needles/syringes and testing
supplies).
Guests can obtain a Sharp's container on board form the Guest Service

Only request a refrigerator if guest is taking insulin and sailing on Norwegian
Spirit (all other ship have refrigerator on the cabins).

Recommend (not mandatory) that guest bringing needles/syringes on board,
bring a doctor's note or prescription

==================================================

Question: Pregnancy

Answer: Norwegian will not accept guests who will have entered their 24th week of
pregnancy by the time their travel with Norwegian Cruise Line concludes.

==================================================

Question: Special Needs at Sea

Answer: 1-800-513-4515

==================================================

Question: Booking a Wheelchair Accessible Stateroom

Answer: 1. After a ship, sailing date and category have been determined, the Stateroom
availability will display. Click on
2. Check off the box next to Wheelchair Accessible in the available attributes
and click on
The system will display a list of staterooms designed for Wheelchair
guests.
3. Check off the desired stateroom and click Select.

==================================================