Question: Preoperative office appointments are typically set up by the

a. physician.
b. office manager.
c. hospital scheduling clerk.
d. medical assistant.
Answer: d. medical assistant.
==================================================
Question: To avoid an audit and improve scheduling,

a. make sure the telephone receptionist knows how much time to allow for appointments.
b. block off several urgent and emergent slots during the day.
c. notify the supervisor when an established patient with an urgent complaint cannot be given an appointment on the same day.
d. All of the above
Answer: d. All of the above
==================================================
Question: Reserving segments of time in a computerized appointment software program is referred to as a(n)

a. appointment block.
b. appointment tickler file.
c. software segment.
d. management system.
Answer: a. appointment block.
==================================================
Question: Convalescent hospital or nursing home calls are made

a. on a weekly basis.
b. typically every two weeks.
c. on a monthly basis.
d. by someone other than the PCP.
Answer: c. on a monthly basis.
==================================================
Question: More patients complain about

a. the temperature in the waiting room than about how long they must wait to see the doctor.
b. fees and insurance issues than about waiting time.
c. copayments and deductibles than any other issue.
d. how long they wait to see the doctor than about health care costs.
Answer: d. how long they wait to see the doctor than about health care costs.
==================================================
Question: Which type of scheduling works well for specialty and consulting practices because it allows the physician time to prepare for each office visit with the knowledge that the day will begin and end on schedule if patients adhere to their assigned times?

a. Stream scheduling
b. Triage scheduling
c. Double booking
d. Open hours scheduling
Answer: a. Stream scheduling
==================================================
Question: A printout showing all of the appointments scheduled for a given day is a(n)

a. appointment reference sheet.
b. personal organizer.
c. auditing sheet.
d. appointment reminder card.
Answer: a. appointment reference sheet.
==================================================
Question: If a patient cancels an appointment and does not set an alternative time, they should

a. not be allowed to reschedule.
b. be listed on a cancellation sheet for tracking purposes.
c. be listed on a cancellation sheet for possible discharge from the practice.
d. always be charged for the appointment.
Answer: b. be listed on a cancellation sheet for tracking purposes.
==================================================
Question: FUO is the abbreviation for

a. follow-up in office.
b. fever of unknown origin.
c. fracture of unknown origin.
d. frequent urinary output.
Answer: b. fever of unknown origin.
==================================================
Question: Appointment reminder cards

a. should always be mailed in an envelope.
b. can be postcards, letters, or notes.
c. are viewed as a bad public relation tool.
d. are forbidden by HIPAA.
Answer: a. should always be mailed in an envelope.
==================================================
Question: The abbreviation "Dx" stands for

a. did not keep appointment.
b. diagnosis.
c. dressing change.
d. discontinue.
Answer: b. diagnosis.
==================================================
Question: In which type of scheduling system are patients told that their appointments are on the hour and each is seen in the order in which they arrive?

a. True wave
b. Modified wave
c. Clustering
d. Single booking
Answer: a. True wave
==================================================
Question: Which type of scheduling works well when the staff knows how to get relevant information from the patient so a real emergency can be handled promptly?

a. Stream scheduling
b. Triage scheduling
c. Double booking
d. Fixed interval scheduling
Answer: b. Triage scheduling
==================================================
Question: All appointment no-shows should

a. be disregarded.
b. be discussed with the supervisor.
c. be documented in the patient's chart.
d. result in a refusal to schedule future appointments for the patient.
Answer: c. be documented in the patient's chart.
==================================================
Question: The national average of primary care visits per hour per physician is

a. two.
b. four.
c. six.
d. eight.
Answer: c. six.
==================================================
Question: PRN stands for

a. primary registered nurse.
b. pulmonary respiratory nebulizer.
c. as soon as possible.
d. as necessary
Answer: d. as necessary
==================================================
Question: The abbreviation "stat" stands for

a. immediately.
b. emergency.
c. statistically.
d. on call.
Answer: a. immediately.
==================================================
Question: The scheduling technique that allows patients to walk in during a specified time frame and be seen in the order they arrive is

a. stream scheduling.
b. triage scheduling.
c. double booking.
d. open hours.
Answer: d. open hours.
==================================================
Question: A hospitalist is a

a. nurse practitioner who works in the hospital.
b. physician assistant who takes over for the PCP when a patient is hospitalized.
c. physician who takes over for the PCP when a patient is hospitalized.
d. resident physician.
Answer: c. physician who takes over for the PCP when a patient is hospitalized.
==================================================
Question: When setting up preoperative appointments and tests for a patient,

a. schedule all tests and procedures as close together as possible.
b. remember that patients may find too many appointments in one day tiring.
c. schedule tests and procedures as far apart as possible.
d. only take into consideration the time frame during which the physician wants them done.
Answer: b. remember that patients may find too many appointments in one day tiring.
==================================================
Question: Patients referred by other physicians should

a. be scheduled within a four-week period.
b. be scheduled within a two-week period.
c. be seen as soon as possible.
d. not be given priority over other patients.
Answer: c. be seen as soon as possible.
==================================================
Question: The correct abbreviation(s) for physical examination is

a. PE.
b. PX.
c. Ph ex.
d. A and C only.
e. all of the above.
Answer: e. all of the above.
==================================================
Question: The correct abbreviation for anterior posterior is

a. AP.
b. A&P.
c. AP&L.
d. A/P.
e. A and B only.
f. A, B, and D only.
g. all of the above.
Answer: a. AP.
==================================================
Question: PFT is the abbreviation for

a. pulmonary function test.
b. premature fetal tones.
c. platelet function test.
d. perfusion function time.
Answer: a. pulmonary function test.
==================================================
Question: Which of the following is the best way for the medical assistant to handle a true emergency situation?

a. Diagnose the situation and prescribe treatment over the phone.
b. Refer the patient to a hospital emergency facility.
c. Schedule the patient to come in at the end of the workday when all other patients have been seen.
d. Refer the call to someone else.
Answer: b. Refer the patient to a hospital emergency facility.
==================================================
Question: How should pharmaceutical representatives' visits be handled?

a. Do not schedule appointments for reps as they tend to annoy the physician.
b. Schedule one day per month for reps.
c. Block one or two quiet periods in the middle of the week for reps.
d. Make sure to block a great deal of time because they often bring drug samples.
Answer: c. Block one or two quiet periods in the middle of the week for reps.
==================================================
Question: Which type of scheduling method allows patients to schedule appointments on the same day they call?

a. True wave
b. Open access
c. Clustered appointment
d. Modified wave
Answer: b. Open access
==================================================
Question: An in-office hospital surgery scheduling form is filled out by

a. the physician and the patient.
b. the physician, scheduler, and patient.
c. the patient and billing representative.
d. an admitting clerk and the physician.
Answer: b. the physician, scheduler, and patient.
==================================================
Question: Preoperative office appointments are typically set up by the a. physician. b. office manager. c. hospital scheduling clerk. d. medical assistant. Answer: d. medical assistant. ================================================== Question: To avoid an audit and improve scheduling, a. make sure the telephone receptionist knows how much time to allow for appointments. b. block off several urgent and emergent slots during the day. c. notify the supervisor when an established patient with an urgent complaint cannot be given an appointment on the same day. d. All of the above Answer: d. All of the above ================================================== Question: Reserving segments of time in a computerized appointment software program is referred to as a(n) a. appointment block. b. appointment tickler file. c. software segment. d. management system. Answer: a. appointment block. ================================================== Question: Convalescent hospital or nursing home calls are made a. on a weekly basis. b. typically every two weeks. c. on a monthly basis. d. by someone other than the PCP. Answer: c. on a monthly basis. ================================================== Question: More patients complain about a. the temperature in the waiting room than about how long they must wait to see the doctor. b. fees and insurance issues than about waiting time. c. copayments and deductibles than any other issue. d. how long they wait to see the doctor than about health care costs. Answer: d. how long they wait to see the doctor than about health care costs. ================================================== Question: Which type of scheduling works well for specialty and consulting practices because it allows the physician time to prepare for each office visit with the knowledge that the day will begin and end on schedule if patients adhere to their assigned times? a. Stream scheduling b. Triage scheduling c. Double booking d. Open hours scheduling Answer: a. Stream scheduling ================================================== Question: A printout showing all of the appointments scheduled for a given day is a(n) a. appointment reference sheet. b. personal organizer. c. auditing sheet. d. appointment reminder card. Answer: a. appointment reference sheet. ================================================== Question: If a patient cancels an appointment and does not set an alternative time, they should a. not be allowed to reschedule. b. be listed on a cancellation sheet for tracking purposes. c. be listed on a cancellation sheet for possible discharge from the practice. d. always be charged for the appointment. Answer: b. be listed on a cancellation sheet for tracking purposes. ================================================== Question: FUO is the abbreviation for a. follow-up in office. b. fever of unknown origin. c. fracture of unknown origin. d. frequent urinary output. Answer: b. fever of unknown origin. ================================================== Question: Appointment reminder cards a. should always be mailed in an envelope. b. can be postcards, letters, or notes. c. are viewed as a bad public relation tool. d. are forbidden by HIPAA. Answer: a. should always be mailed in an envelope. ================================================== Question: The abbreviation "Dx" stands for a. did not keep appointment. b. diagnosis. c. dressing change. d. discontinue. Answer: b. diagnosis. ================================================== Question: In which type of scheduling system are patients told that their appointments are on the hour and each is seen in the order in which they arrive? a. True wave b. Modified wave c. Clustering d. Single booking Answer: a. True wave ================================================== Question: Which type of scheduling works well when the staff knows how to get relevant information from the patient so a real emergency can be handled promptly? a. Stream scheduling b. Triage scheduling c. Double booking d. Fixed interval scheduling Answer: b. Triage scheduling ================================================== Question: All appointment no-shows should a. be disregarded. b. be discussed with the supervisor. c. be documented in the patient's chart. d. result in a refusal to schedule future appointments for the patient. Answer: c. be documented in the patient's chart. ================================================== Question: The national average of primary care visits per hour per physician is a. two. b. four. c. six. d. eight. Answer: c. six. ================================================== Question: PRN stands for a. primary registered nurse. b. pulmonary respiratory nebulizer. c. as soon as possible. d. as necessary Answer: d. as necessary ================================================== Question: The abbreviation "stat" stands for a. immediately. b. emergency. c. statistically. d. on call. Answer: a. immediately. ================================================== Question: The scheduling technique that allows patients to walk in during a specified time frame and be seen in the order they arrive is a. stream scheduling. b. triage scheduling. c. double booking. d. open hours. Answer: d. open hours. ================================================== Question: A hospitalist is a a. nurse practitioner who works in the hospital. b. physician assistant who takes over for the PCP when a patient is hospitalized. c. physician who takes over for the PCP when a patient is hospitalized. d. resident physician. Answer: c. physician who takes over for the PCP when a patient is hospitalized. ================================================== Question: When setting up preoperative appointments and tests for a patient, a. schedule all tests and procedures as close together as possible. b. remember that patients may find too many appointments in one day tiring. c. schedule tests and procedures as far apart as possible. d. only take into consideration the time frame during which the physician wants them done. Answer: b. remember that patients may find too many appointments in one day tiring. ================================================== Question: Patients referred by other physicians should a. be scheduled within a four-week period. b. be scheduled within a two-week period. c. be seen as soon as possible. d. not be given priority over other patients. Answer: c. be seen as soon as possible. ================================================== Question: The correct abbreviation(s) for physical examination is a. PE. b. PX. c. Ph ex. d. A and C only. e. all of the above. Answer: e. all of the above. ================================================== Question: The correct abbreviation for anterior posterior is a. AP. b. A&P. c. AP&L. d. A/P. e. A and B only. f. A, B, and D only. g. all of the above. Answer: a. AP. ================================================== Question: PFT is the abbreviation for a. pulmonary function test. b. premature fetal tones. c. platelet function test. d. perfusion function time. Answer: a. pulmonary function test. ================================================== Question: Which of the following is the best way for the medical assistant to handle a true emergency situation? a. Diagnose the situation and prescribe treatment over the phone. b. Refer the patient to a hospital emergency facility. c. Schedule the patient to come in at the end of the workday when all other patients have been seen. d. Refer the call to someone else. Answer: b. Refer the patient to a hospital emergency facility. ================================================== Question: How should pharmaceutical representatives' visits be handled? a. Do not schedule appointments for reps as they tend to annoy the physician. b. Schedule one day per month for reps. c. Block one or two quiet periods in the middle of the week for reps. d. Make sure to block a great deal of time because they often bring drug samples. Answer: c. Block one or two quiet periods in the middle of the week for reps. ================================================== Question: Which type of scheduling method allows patients to schedule appointments on the same day they call? a. True wave b. Open access c. Clustered appointment d. Modified wave Answer: b. Open access ================================================== Question: An in-office hospital surgery scheduling form is filled out by a. the physician and the patient. b. the physician, scheduler, and patient. c. the patient and billing representative. d. an admitting clerk and the physician. Answer: b. the physician, scheduler, and patient. ==================================================