The principal by-product of the norming stage of team development is A. adjournment. B. uncertainty. C. group cohesiveness. D. conflict. E. empowerment

ANSWER : C. group cohesiveness.

The question that individuals ask during the norming stage of group development is -“What do the 

others expect me to do?” -“What’s my role here?” -“How do I fit in here?” -“What’s next?” -“How can I 

best perform my role?”

ANSWER : “What do the others expect me to do?”

Administrative oversight given to self-managed teams does not typically include -work scheduling. 

-customer service. -shop-floor procedures. -hiring and firing. -customer interaction.

ANSWER : hiring and firing.

Which of the following is the best way to manage virtual teams? A. Focus on what is accomplished, not 

hours or locations. B. When beginning with a virtual team, set the final deadline and reprimand any 

virtual team members who don’t make the deadline. C. Because you don’t have face-to-face contact, 

relay instructions via phone. D. Require each team member to keep their own personal record of the 

work that’s been done as a team. E. Utilize employees on a global team around the clock.

ANSWER : A. Focus on what is accomplished, not hours or locations.

In managing virtual workers, a manager should A. give directions only by phone or in person. B. make 

sure the worker is keeping to a fixed schedule of hours. C. let employees work using their own 

expectations of how to do their jobs. D. meet regularly, face to face. E. initiate change quickly.

ANSWER : D. meet regularly, face to face.

Which of the following is NOT a benefit of teamwork in an organization? A. Increased speed B. 

Decreased stress C. Reduced costs D. Improved workplace cohesiveness E. Reduced destructive internal 

competition

ANSWER : B. Decreased stress

Two or more freely interacting individuals who share collective norms, share collective goals, and have a 

common identity are called a A. cluster. B. self-managing work team. C. collaborative unit. D. quality 

circle. E. group.

ANSWER : E. group.

A _______ is defined as a small group of people with complementary skills who are committed to a 

common purpose, performance goals, and approach for which they hold themselves accountable. A. 

cross-functional team B. group C. team D. panel E. formal group

ANSWER : C. team

A group that is created to do something productive for the organization and is headed by a leader is 

called a(n) A. dynamic group. B. formal group. C. normative group. D. informal group. E. network group.

ANSWER : B. formal group.

Beth organized several teachers to discuss the school painting scheduled for summer. They looked at 

several brands, and heard a presentation by a designer who then helped them choose a color palette to 

recommend to school administrators. In this instance, the teachers make up a(n) A. self-managed team. 

B. virtual team. C. cross-functional team. D. informal group. E. formal group.

ANSWER : E. formal group.

Which of the following is true of informal groups? A. Informal groups can advance the plans of formal 

groups. B. A temporary committee is an example of an informal group. C. Members of an informal group 

are assigned to it by the skills they possess. D. Informal groups have appointed leaders. E. Informal 

groups are primarily created to solve an organization problem

ANSWER : A. Informal groups can advance the plans of formal groups.

Almost every day at 11:30, Tara and four of her coworkers met to walk the wilderness trail behind their 

office building. This is an example of a(n) A. continuous improvement team. B. informal group. C. 

self-managed team. D. virtual team. E. formal group.

ANSWER : B. informal group.

A team composed of people from different departments who are pursuing a common objective is called 

a A. quality circle. B. problem-solving team. C. cross-functional team. D. virtual team. E. work force.

ANSWER : C. cross-functional team.

Carlie, Clarke and Armando met once a week for several months in the fall to decide how to reorganize 

their department work spaces when the organization moved to a new building in January. This is an 

example of a A. top management team. B. problem-solving team. C. cross-functional team. D. virtual 

team. E. continuous improvement team.

ANSWER : B. problem-solving team.

A team that consists of members who interact by computer network to collaborate on projects is called 

a(n) A. remote team. B. problem-solving team. C. self-managed team. D. informal team. E. virtual team.

ANSWER : E. virtual team.

A work team that works to accomplish tasks that require people with specialized training and a high 

degree of coordination is called a(n) A. production team. B. project team. C. development team. D. 

action team. E. advice team.

ANSWER : D. action team.

At Berk Architects, a group of designers are developing the first drawings for a proposed multi-use 

development in a revitalizing section of a large city. What type of work team is this group? A. Project 

team B. Production team C. Product team D. Action team E. Advice team

ANSWER : A. Project team

A data processing group is an example of a(n) A. routine team. B. action team. C. advice team. D. 

production team. E. project team.

ANSWER : D. production team.

Which of the following is a characteristic of a continuous improvement team? A. A built-in part of any 

effective organizational group B. A type of advice team C. Requires assigned membership D. Emerged 

from self-managed team concept E. Encourages high empowerment

ANSWER : B. A type of advice team

Who are typical members of continuous improvement teams? A. Workers and supervisors B. Supervisors 

and managers C. Managers and agents representing competitors D. Outside suppliers E. Customers and 

suppliers

ANSWER : A. Workers and supervisors

Which of the following is an important aspect when creating a self-managed team? A. Lessen the 

authority and autonomy that is granted B. Require participation to be outside of normal working hours 

C. Allow workers to simply do their own thing D. Use team bonuses E. Require voluntary only 

membership

ANSWER : D. Use team bonuses

Self-managed teams are groups of workers who have been given ______ for their task domains. A. 

individual incentives B. administrative oversight C. reduced responsibility D. complete freedom E. no 

technology

ANSWER : B. administrative oversight

Administrative oversight given to self-managed teams does NOT include A. planning B. scheduling work 

C. implementing change D. monitoring performance E. staffing

ANSWER : C. implementing change

When using a self-managed team, a manager should A. maintain detailed monitoring of its performance. 

B. create the team within whatever structure currently exists. C. offer lucrative individual bonuses. D. 

allow members to hire their own co-workers. E. provide elaborate retreats for team discussions.

ANSWER : D. allow members to hire their own co-workers.

Which of the following is NOT one of the stages of group and team development? A. Norming B. 

Storming C. Reforming D. Adjourning E. Performing

ANSWER : C. Reforming

The question the group is asking during the forming stage of group development is A. “Why are we 

here?” B. “What’s next?” C. “Can we do the job properly?” D. “Why are we fighting about who does 

what?” E. “Can we agree on roles and work as a team?”

ANSWER : A. “Why are we here?”

During the forming stage, the leader should A. establish permanent control. B. allow people to socialize. 

C. empower team members. D. encourage disagreement. E. work through team conflicts.

ANSWER : B. allow people to socialize.

The ______ stage of team development is characterized by the emergence of individual personalities and 

roles and conflicts within the group. A. norming B. forming C. adjourning D. performing E. storming

ANSWER : E. storming

The group development stage in which individuals test the leader’s policies and assumptions as they try 

to determine how they fit into the power structure is the ______ stage. A. storming B. norming C. 

performing D. forming E. adjourning

ANSWER : A. storming

Yuan’s team was not making much progress on the development of a new production process. Linnea 

was being very uncooperative; she did not agree with the direction Yuan was taking, so she hadn’t 

helped with her part. This team is in what stage of group development? A. Performing B. Forming C. Adjourning D. Storming E. Norming

ANSWER : D. Storming

During the ______ stage of team development, close relationships develop and unity and harmony 

emerge. A. storming B. norming C. performing D. forming E. adjourning

ANSWER : B. norming

The question individuals ask during the norming stage of group development is A. “How do I fit in here?” 

B. “What’s next?” C. “How can I best perform my role?” D. “What do the others expect me to do?” E. 

“What’s my role here?”

ANSWER : D. “What do the others expect me to do?”

Since hard feelings about group leadership and assignments had passed, Phillip’s group seemed to be 

relating much better. At the meeting tomorrow he should A. help the team identify group goals and 

values. B. encourage members to voice disagreements. C. help people get to know each other. D. 

empower the members. E. throw a party.

ANSWER : A. help the team identify group goals and values.

______ is a “we” feeling that binds group members together. A. Maintenance B. Groupthink C. Norming 

D. Social loafing E. Group cohesiveness

ANSWER : E. Group cohesiveness

In the performing stage of group development, members A. prepare for disbandment. B. develop close 

relationships. C. concentrate on solving problems. D. test the leader’s policies. E. hold back to see what 

will happen.

ANSWER : C. concentrate on solving problems.

During the performing stage of team development, the group answers the question A. “Can we agree on 

roles and work as a team?” B. “Why are we here?” C. “Why are we fighting?” D. “Can we do the job 

properly?” E. “Who’s in charge?”

ANSWER : D. “Can we do the job properly?”

Andrea led a team that has just finished up a very challenging research project that will assist 

management in developing long range plans. Despite the stress of the past few months, a few people 

now seem sad it’s over. Now Andrea should A. have an awards ceremony. B. emphasize unity. C. get the 

group disbanded quickly to free people up for new things. D. provide opportunities for people to get to 

know each other better now. E. allow members to work on similar tasks.

ANSWER : A. have an awards ceremony.

Groups that make it through storming generally do so because A. they develop groupthink. B. someone 

wins the political battle and dominates the group. C. someone besides the leader challenges the group 

to resolve power struggles. D. the work gets done. E. the focus generally is on social loafing.

ANSWER : C. someone besides the leader challenges the group to resolve power struggles.

The stage during which a group sets guidelines about issues like attendance and punctuality is the 

______ stage. A. norming B. storming C. forming D. adjourning E. performing

ANSWER : A. norming

Which of the following is NOT a primary consideration in building a group into an effective team? A. 

Cohesiveness B. Groupthink C. Autocratic structure D. Performance goals and feedback E. Size

ANSWER : C. Autocratic structure

Which of the following is an advantage of smaller groups? A. Fewer distractions B. More formalized team 

leadership C. More creativity and innovation D. More division of labor E. Better interaction and morale

ANSWER : E. Better interaction and morale

Which of the following is a disadvantage of smaller groups? A. Unfair work distribution B. Autocratic 

leadership C. Lower morale D. Tendency to form cliques E. Tendency to take unreasonable risk

ANSWER : A. Unfair work distribution

Which of the following is an advantage of larger groups? A. Higher morale B. More effective interaction 

C. Greater boldness D. Can take advantage of division of labor E. Less social loafing

ANSWER : D. Can take advantage of division of labor

Which of the following is a disadvantage of larger groups? A. Less creativity and innovation B. Less 

commitment C. More division of labor D. Fewer resources E. Fewer cliques

ANSWER : B. Less commitment

There were 17 people on the grounds maintenance committee, and among its responsibilities were 

monthly parking lot cleanup and weekly patio sweeping. Alex was a part of the committee at his boss’s 

request, but had never actually helped with anything. This is likely an example of A. storming. B. devil’s 

advocacy. C. social loafing. D. procrastinating. E. adjourning.

ANSWER : C. social loafing.

Members of a team develop their ______ based on the expectations of the team, of the organization, 

and of themselves. A. roles B. norms C. groupthink D. job descriptions E. social fit

ANSWER : A. roles

A ______ role is behavior that concentrates on getting the team’s work done. A. maintenance B. 

performance C. administrative D. task E. production

ANSWER : D. task

Vanita points out during the meeting that the group has fallen a half hour behind schedule according to 

the agenda, and should get back to the important work at hand. Vanita is performing a ______ role. A. 

relational B. task C. maintenance D. social E. production

ANSWER : B. task

Someone at a team meeting who says, “Let’s hear from those who oppose this plan” is performing a 

______ role. A. maintenance B. social C. coordinator D. reorientation E. task

ANSWER : A. maintenance

The atmosphere in the room was tense and somewhat negative as the management team discussed 

changes to promotion requirements. But then Eterio made a joke about Ryan’s white-knuckled grip on 

his pen, and the laughter seemed to improve the mood. Eterio was acting in a ______ role. A. relational 

B. task C. maintenance D. social E. production

ANSWER : C. maintenance

Which of the following is NOT a reason to enforce norms? A. To clarify role expectations B. To create a 

written document of behavioral guidelines for new employees C. To help the group survive D. To 

emphasize the group’s important values E. To help individuals avoid embarrassing situations

ANSWER : B. To create a written document of behavioral guidelines for new employees

Nordstrom’s department store chain emphasizes the great lengths to which it goes in customer service, 

an example of which of these reasons to enforce norms? A. To clarify role expectations B. To help the 

group survive C. To create cohesiveness D. To emphasize the group’s important values E. To help 

individuals avoid embarrassing situations

ANSWER : D. To emphasize the group’s important values

Which of the following is a way managers can enhance team cohesiveness? A. Giving every group 

member a vital role B. Providing team members precise instructions for their tasks C. Creating a relatively 

large team D. Assigning members randomly to teams E. Allowing off-the-job social events

ANSWER : E. Allowing off-the-job social events

Building collaborative teams is aided by combining role clarity with A. task ambiguity. B. groupthink. C. 

flexible performance standards. D. challenges to norms. E. devil’s advocacy.

ANSWER : A. task ambiguity.

When members of a group are friendly and tight-knit but unable to disagree enough to properly appraise 

alternatives, they are said to be experiencing A. paradigm paralysis. B. groupthink. C. social loafing. D. 

the dialectic method. E. devil’s advocacy.

ANSWER : B. groupthink.

Pam sat through the meeting feeling convinced her team was misinterpreting recent marketing research, 

but she didn’t say anything. The team leader was a close friend. Plus, she didn’t want to disrupt the team 

since she thought she was the only one with reservations. Pam’s team appears to be experiencing A. 

groupthink. B. storming. C. social loafing. D. norming. E. devil’s advocacy.

ANSWER : A. groupthink.

Peer pressure which leads group members to question the loyalty of other members who express dissent 

is a symptom of A. social loafing. B. norming. C. devil’s advocacy. D. groupthink. E. storming.

ANSWER : D. groupthink.

To prevent groupthink, a manager should A. reinforce how capable the group is. B. never admit errors to 

outsiders. C. bring in outside experts for fresh perspectives. D. encourage everyone to “get with the 

team.” E. express high confidence in the group’s previous decisions.

ANSWER : C. bring in outside experts for fresh perspectives.

Negative conflict is sometimes called ______ conflict. A. dysfunctional B. irregular C. destructive D. 

aggressive E. apathetic

ANSWER : A. dysfunctional

Which of the following is characteristic of work groups with too little conflict? A. Dissatisfaction B. 

Indecision C. Political infighting D. Lack of teamwork E. Turnover

ANSWER : B. Indecision

Which of the following is a manifestation of excessive conflict in the workplace? A. Apathy B. Lack of 

creativity C. Missed deadlines D. Violence E. Indecision

ANSWER : D. Violence

Workplace performance is maximized when A. conflict is absent. B. conflict is at a very low level. C. 

conflict is at a moderate level. D. conflict is at a high level. E. conflict occurs only at non-managerial 

levels.

ANSWER : C. conflict is at a moderate level.

Hannah is on a team with Carson, and they are often in conflict. Hannah likes to begin her work with 

careful planning and she gets started immediately. Carson, on the other hand, likes trying out several 

ideas, and tends to be working frantically at the last minute. Their team conflict most likely stems from A. 

time pressure. B. a personality clash. C. communication failure. D. ambiguous jurisdictions. E. 

inconsistent goals.

ANSWER : B. a personality clash.

Which of the following is a source of conflict in the workplace? A. Excessive communication B. Strict job 

boundaries C. Too many resources D. Lack of diversity E. Inconsistent goals

ANSWER : E. Inconsistent goals

Abel, whose primary job is supervising a small production group, is not getting cooperation from all 

members on the cross-functional team he leads. In particular, Samantha, a marketing manager, seems to 

resist his direction. The source of conflict in this can be A. time pressure. B. a personality clash. C. 

communication failure. D. status differences. E. ambiguous jurisdictions.

ANSWER : D. status differences.

The conflict-handling style in which a person allows the desires of another to prevail is known as A. 

forcing. B. accommodating. C. avoiding. D. collaborating. E. compromising.

ANSWER : B. accommodating.

When issues causing conflict are trivial, or when emotions are high and a cooling-off period would be 

helpful, which conflict-handling style is preferable? A. Collaborating B. Forcing C. Accommodating D. 

Avoiding E. Compromising

ANSWER : D. Avoiding

Kazimir has missed another deadline and his boss Carla is furious. She will have to explain to the client 

again why the project is behind. Carla thinks she may say something she’ll regret if she talks to Kazimir 

about this now, so she decides to wait awhile. Carla is using the ______ conflict-handling style. A. 

avoiding B. collaborating C. compromising D. forcing E. accommodating

ANSWER : A. avoiding

Megan came to her boss with a proposal for a new Minolta copier. Daniel tells her that he has always 

used and liked Xerox copiers, but when he thinks about it later he realizes he does not feel really strongly 

about it. Daniel should adopt a(n) ______ conflict-handling style. A. avoiding B. collaborating C. 

compromising D. forcing E. accommodating

ANSWER : E. accommodating

______ strives to devise solutions that benefit both parties. A. Avoiding B. Collaborating C. 

Compromising D. Forcing E. Accommodating

ANSWER : B. Collaborating

Sasha told her team that she is moving forward with a change to the bonus structure, despite vocal 

objections from several team members. Sasha is using the ______ conflict-handling style. A. avoiding B. 

collaborating C. compromising D. forcing E. accommodating

ANSWER : D. forcing

The disadvantage of the ______ conflict-handling style is that it is very time consuming. A. avoiding B. 

collaborating C. compromising D. forcing E. accommodating

ANSWER : B. collaborating

In which of the following conditions should constructive conflict be stimulated? A. The group seems to 

be apathetic. B. Managers want to achieve work objectives. C. The group is adapting to change. D. 

Managers are in charge of self-managed teams. E. There is a lot of internal competition.

ANSWER : A. The group seems to be apathetic.

______ is designed to elicit different opinions without inciting people’s personal feelings. A. Groupthink 

B. Programmed conflict C. Social loafing D. Storming E. Dysfunctional conflict

ANSWER : B. Programmed conflict

Keith asked Becky, one of his team members, to purposefully think of and voice criticisms as the group 

discussed a popular idea to open a branch office in another state. This is an example of the use of A. 

devil’s advocacy. B. groupthink. C. the dialectic method. D. storming. E. dysfunctional conflict.

ANSWER : A. devil’s advocacy.

______ is the process of having two people or groups play opposing roles in a debate in order to better 

understand a proposal. A. Storming B. Positive conflict C. Devil’s advocacy D. Groupthink E. The dialectic 

method

ANSWER : E. The dialectic method