Question: Which of the following is NOT true about UnitedHealthcare Medicare plans carrying the AARP name

Answer: AARP endorses UnitedHealthcare MA, PDP and Medicare Supplement plans.

Question: AARP expects agents offering AARP-branded products to demonstrate five key behaviors when interacting with customers. AARP wants customers we work with to feel their relationship with AARP is _____________

Answer: Effortless and inspiring

Question: Which of the following are part of being straightforward when servicing a customer? (Select 3)

Answer: Being upfront about what information means.

Communicating clearly to alleviate any confusion.

Providing the right information.

Question: Do consumers have to be an AARP member to enroll in an AARP-branded plan with UnitedHealthcare?

Answer: Yes, if the consumer is enrolling in a Medicare Supplement Plan.

Question: How many status levels are in the Authorized to Offer Program?

Answer: 2

Question: According to AARP, there are how many individual AARP members?

Answer: Nearly 37 million

Question: Which of the following statements about AARP are TRUE? (Select 2)

Answer: The AARP motto is to serve, not be served.

AARP advocates for the 50+ population in congress for legislation to lower medical costs.

Question: Which of the following is TRUE about the production requirement for the Authorized to Offer Elite status

Answer: Each calendar year, agents need to have at least 30 commission-eligible, accepted, and paid AARP Medicare Supplement Plan and/or Medicare Select Plan sales or retain a book of business of 150 or more active members.

Question: The value proposition for the AARP brand is seen in what kinds of benefits for the members?

Answer: Efforts to improve the lives of members.

Security and reputation of the AARP name.

Quality of products offered.

Question: Which AARP-branded Medicare products does UnitedHealthcare offer? (Select 3)

Answer: Medicare Supplement Plans

Prescription Drug Plans

Medicare Advantage Plans