Question: Crisis Development Model

Answer: behavior levels

1.Anxiety, 2.Defensive, 3.Risk behavior,

4. Tension Reduction

staff attitudes/Approaches

1. Supportive, 2. Directive, 3. physical intervention,4. therapeutic rapport

2. Question: complete the Verbal Escalation Continuum

3. Answer: 1. Questioning

4. 2. Refusal

5. 3. Release

6. 4. Intimidation

7. 5. Tension Reducation

8. Question: What is the value of learning the four levels and corresponding staff attitudes?

9. Answer: prevent escalation or de-escalation in crisis situations

10. Question: Describe three reasons you should use the Supportive Stance.

11. Answer: 1. Communicates Respect

12. 2. Nonthreatening

13. 3. Maintains safety

14. Question: List two ways the Decision-Making Matrix model is used to consider risk.

15. Answer: 1. Likelihood

16. 2. Outcome

17. Question: What are the values that underpin this course?

18. Answer: 1. Care

19. 2. Wellness

20. 3. Safety

21. 4. Security

22. Question: Postvention is used for;

23. Answer: Staff and service user.