Question: Dillion, a new employee at Texcare Inc., reports to Debra, who is at the first level of management. In the context of different levels of management, Debra is most likely:

Answer: a supervisor

Question: Which of the following statements is true of managing at the supervisory level?

Answer: Supervisors are responsible for ensuring that each department contributes to accomplishing the company’s goals.

Question: Which of the following is true about supervision?

Answer: It is important for supervisors to help workers to satisfy their personal needs while being productive in organizations.

Question: Supervisors emphasize people orientation because they:

Answer: Deal directly with employees and have knowledge about an organization’s customers.

Question: For a supervisor, conceptual skills include:

Answer: Recognizing how the work of various employees affects the performance of a department as a whole.

Question: Supervisors rely more on technical skills than do higher-level managers because:

Answer: Employees who have a problem doing their jobs go to the supervisor and expect help.

Question: Choose a correct statement regarding workforce diversity.

Answer: Almost everybody holds some stereotypes that consciously or unconsciously influence their behavior.

Question: In the context of the controlling function of management, employees are motivated to improve their performance when:

Answer: They believe that help and feedback are related to their true skills and performance.

Question: Organizing draws heavily on a supervisor’s conceptual skills, but leading requires good __________ skills.

Answer: Conceptual

Question: Supervisors spend most of their time leading and controlling because:

Answer: They work directly with the employees who are producing or selling a product.