Question: True or False: Employee relations is a nuts and bolts activity of HRM.

Answer: True

Question: True or False: A new trend that is consistent with the total quality management philosophy is HR executives moving to a customer-oriented approach while implementing the function.

Answer: True

Question: True or False: “Business-linked” HR functions begin with identifying major people outcomes.

Answer: False

Question: True or False: The human resource optimizing approach places a dollar value on human resources as if they were physical or financial resources.

Answer: False

Question: True or False: In a generic structure, the HRM function effectively consists of three divisions: the centers for expertise, the field generalists, and the service center.

Answer: True

Question: True or False: Field generalists help line executives, strategically address people issues, and ensure that the HRM systems are in place to enable the business to execute its strategy.

Answer: True

Question: True or False: Because an outsourced provider is specialized, a main disadvantage is their inability to learn unique innovations from one company and transfer them to another company.

Answer: False

Question: True or False: Lack of expertise among outsourced providers is a reason for declining levels of outsourcing in the last couple of years.

Answer: False

Question: True or False: Applying new technology to an inefficient process will improve efficiency or effectiveness.

Answer: False

Question: True or False: A payroll check is issued based on a payment voucher that is generated from the general accounting ledger.

Answer: True