Question: A solid understanding of __________ is the foundation of verbal communication.

Answer: spoken and written language

Question: To ___________ means to change something to suit different circumstances or serve a different purpose.

Answer: adapt

Question: Small group interaction can lead to miscommunication when:

Answer: group members don’t listen thoughtfully to each other

Question: Which of the following would help build effective verbal communication skills?

Answer: developing a better vocabulary

Question: Which of these is not one of the five principles of communication?

Answer: Use sarcasm and verbal cues to improve messages

Question: A formal presentation can lead to miscommunication when:

Answer: a speaker’s non-verbal messages do not match his or her verbal messages

Question: Which is not an example of being aware of one’s communication with others?

Answer: a daughter arguing loudly and heatedly with her mother

Question: Explain how you would effectively communicate instructions to a 5 year old.

Answer: POSSIBLE ANSWER

You would likely use simple words as well as short sentences and a clear tone. You might incorporate non-verbal communication, such as gestures to demonstrate what you want the child to do.

Question: Which principles of effective communication would be especially important when you are communicating with someone whose primary language is different than your own? Why?

Answer:

Question: An email can lead to miscommunication because:

Answer: there is no opportunity to interpret nonverbal cues