Question: Soft skills are __________.

Answer: display the professionalism of the employee

Question: A medical assistant who lacks the capacity to learn soft skills will ________.

Answer: likely be terminated

Question: _________ skills are behaviors that come from feelings and emotions.

Answer: Affective

Question: A frequent reason why patients sue medical offices is _________.

Answer: poor treatment by office personnel

Question: Medical assistants are expected to be ________.

Answer: versatile

Question: Which of the following is a characteristic of active listening?

Answer: Focusing on the speaker

Question: According to Stephen Covey, when should we seek to understand?

Answer: Before seeking to be understood

Question: A medical assistant who has been asked to perform a procedure he or she does not NOT know how to perform should ________.

Answer: admit the lack of knowledge to a superior

Question: When does a medical assistant represent the office?

Answer: With every communication

Question: The wise medical assistant will ________.

Answer: address physicians and peers with respect