Question: Step 1

Answer: Identify and research malware symptoms

Question: Step 2

Answer: Quarantine the system

Question: Step 3

Answer: Disable System Restore

Question: Step 4

Answer: Remediate the infected systems

Question: Step 4.a

Answer: Update the anti-malware software

Question: Step 4.b

Answer: Scan and use removal techniques (safe mode, pre-installation environment)

Question: Step 5

Answer: Schedule scans and run updates

Question: Step 6

Answer: Re-enable system restore and create a restore point.

Question: Step 7

Answer: Educate the end user!