Question: Types of penalties matched with server/establishment

Answer: •Fines - Both•Arrest- Server•Community service- Server•License Suspension-Establishment•Financial Judgment- Both•License Revocation- Establishment•Loss of certification- Server•Loss of job- Server•Loss of income- Both

Question: Never sell to

Answer: -Underage people-Visibly intoxicated people-Third party people (those purchasing for underage)

Question: Practice Quiz 1

Answer: 1. The establishment is responsible for protecting you. (NO)2. Able to get in trouble with sell alcohol only where dram shop liability exists (NO)3. What is a third party sale (OF AGE TO UNDERAGE)

Question: Helpful tools

Answer: •follow safe-service guidelines•get trained•suggest food•check ids•refuse service•call a cab•monitor guests•refuse servcie•ask questions•call the police•suggest non-alcoholic drinks•post signs

Question: Practice Quiz 2

Answer: 1. If you make reasonable efforts to prevent illegal alcohol service, there is no way you can be held liable. (FALSE)2. In video which reasonable tool has been used (CALL THE POLICE)

Question: Acceptable IDs

Answer: •your state drivers license•your states or jurisdiction issued id card•military id•passport•cannot be expired even if they are legal age

Question: Properly check ID

Answer: •verify information•check for alterations•establish id ownership•use ID checking guide if needed

Question: Signs of alterations or tampering

Answer: •mismatched type•cut, torn, or frayed lamination•unusual or missing information•size variations

Question: Practice Quiz 3

Answer: 1. In most areas, legal identification must have both a __ and a __ to be considered valid (PHOTO & DOB)2. Compare pictures of IDs and mark alterations3. Which is not an acceptable form to purchase alcohol (STUDENT ID)4. Is this id valid5. Is this id valid6. "When did you graduate from highschool is (A TEST FOR VALIDITY OF ID)

Question: Blood Alcohol Content

Answer: •BAC- amount of alcohol is one's bloodstream•mass legal limit .08•general female glass limit (2 drinks/120 pounds- 3 drinks/180)•general male glass limit (3 drinks/ 140 - 4 drinks/200)•as a server you DO NOT have responsibility to determine BAC content, but you are responsible to not serve if they are visibly intoxicated

Question: Benefits of Documentation

Answer: •best defense•tangible evidence employees did everything possible•reduce incidents by: increasing staff, implementing cover charge

Question: Incident Report Filled Anytime:

Answer: •cut off guest•involves possibility of or actual violence• any time you call for assistance• any case where you have refused service to someone who has just arrived at establishment

Question: Good Incident Report Includes

Answer: • name and/or description of guest• date and time of incident• description of incident• reasonable efforts and intervention• witnesses to the incident (can verify what the server did or did not do)• employees and managers on duty during incident

Question: Practice Quiz 4

Answer: 1. Select all situations you file an incident report (REFUSE SERVICE BC GUEST SHOWS SIGNS OF INTOXICATION, BREAK UP A FIGHT BETWEEN 2 GUESTS, CALL SECURITY WHEN GUEST INSISTS YOU MUST ACCEPT HIS ID AND SERVE HIM ALCOHOL)2. Select best form (MORE DETAILED ONE)3. Which is best info for what happened (MOST DETAILED)4. Who should sign off on the incident report after what happened (THE MANAGER ON DUTY)5. Which reasonable effort did the hostess use (NOTIFIED THE MANAGER)

Question: Alcohol Related Laws

Answer: •What is the legal age to serve alcohol is MA - 18• does my state have dram shop laws - no• Massachusetts does not currently regulate server training• legal limit .08

Question: Practice Quiz 5

Answer: Guessing types of guests•if they are old enough but buying many at a time they are probably buying for underage•if they refuse to give it to you you cant serve

Question: 4 Behavioral Cues

Answer: • lowered inhibitions -mood swings -over confidence -boisterous or extreme loudness -risk taking• impaired judgment• slowed reactions• loss of coordination

Question: Practice Quiz 6

Answer: 1. Put these in order: (LOWERED INHIBITIONS, IMPAIRED JUDGMENT, SLOWED REACTIONS, LOSS OF COORDINATION)2. A person with a high tolerance may be able to hide their behavioral cues

Question: 6 Physical Factors Affect

Answer: • Physical size (higher body fat get drunker)• Strength of the drink• Rate of consumption• Food intake• Gender• Drug use

Question: Pure Alcohol

Answer: • 1 oz (30 ml) of 100 proof liquor• 12 oz (355 ml) of beer• 5 oz (148 ml) of wine

Question: Order in which drinks are absorbed

Answer: 1. Straight shot2. Carbonated mixer3. Water mixer4. Juice mixer

Question: Practice Quiz 7

Answer: 1. Why are smaller people more likely to become drunk (ALCOHOL HAS LESS SPACE TO SPREAD)2. Why are heavier peope easier to get drunk (BODY FAT DOES NOT ABSORB ALCOHOL)3. Women are smaller and tend to have more body fat than men4. Those who drink faster will become more drunk 5. Eating food before drinking is effective but eating food after is not6. Alcohol is a depressant7. Tolerance has no impact on the rate of intoxication or BAC

Question: How to lower BAC

Answer: • Liver processes about 3/4 oz (22ml) of pure alcohol per hour• nothing can speed rate of body eliminating alcohol• Time is the only thing that can lower BAC

Question: Practice Quiz 8

Answer: 1. The more behavioral cues you see the higher the BAC probably2. Takes one hour to process one drink3. Guests BAC level will vary every day

Question: Practice Quiz 9

Answer: 1. Ask for second ID when you need to verify primary ID and need furter identifications

Question: Customer Service Guidelines

Answer: • Customer service guidelines help you to intervene without escalating situation• Designed to maintain balance between good customer service and legal alcohol sales• Communicate clearly• Use I statements• Use fact not opinon (I am following policy , not I think you have had too much to drink)• Provide a reason for your actions

Question: Intervention Model

Answer: • Assess your guest• Decide based on assessment• Implement your decision