Question: According to Erving Goffman, we engage in a _____ when we use costumes, props, tone of voice, and gestures to convey information to others.

Answer: performance

Question: Akbar is an honors student. In sociological terms, being an honors student is an example of

Answer: achieved status.

Question: An important element of nonverbal communication is

Answer: body language.

Question: Arlie Hochschild explains that companies typically

Answer: try to regulate the emotions of workers.

Question: From a social-conflict point of view, jokes

Answer: can be a way of making one category of people feel good at the expense of another.

Question: Garfinkel's research, an approach called ethnomethodology, involves

Answer: studying the way people make sense of their everyday surroundings.

Question: Looking at humor from a structural-functional viewpoint, jokes

Answer: are often used to relieve tension-"lightening" a situation.

Question: Sociologists use what concept to refer to behavior that people expect from someone who holds a particular status?

Answer: role

Question: The Thomas theorem states that

Answer: situations defined as real are real in their consequences.

Question: The careful observer can notice clues indicating that someone is telling a lie. People give off these clues because

Answer: nonverbal communication is hard for most people to control.