Question: A technician is troubleshooting a Windows computer experiencing slow startup.Which of the following steps should the technician take first to determine whether startup processes are responsible for the slow startup?a. The technician should permanently disable all startup processes in System Configuration.b. The technician should measure the time it takes to start the system using a normal boot and compare that time against the time it takes for the system to perform a clean boot.c. The technician should disable all scheduled tasks in Task Scheduler and reboot the system.d. The technician should back up user data and reinstall Windows and all applications.

Answer: b. The technician should measure the time it takes to start the system using a normal boot and compare that time against the time it takes for the system to perform a clean boot.

Question: A technician removed several instances of malware from a customer's Windows PC. Now when the user double-clicks .doc files to open them, an error message appears asking what program to use to open the files. Which of the following is the most likely cause for this error?a. The DLL file for the .doc file type was erased during the malware removal process.b. The application used to open .doc files was corrupted during the malware removal process.c. The malware removal process changed the file association for the .doc file type.d. The malware removal process deleted the file the user was attempting to open.

Answer: c. The malware removal process changed the file association for the .doc file type.

Question: You have received an escalated trouble ticket for a Windows workstation that displays an error message each time the user signs in to Windows. The previous technician logged the error in the ticketing system and made a note that she was not familiar with the error message the system was displaying.What is the first step you should take in resolving this issue?a. Research the error message on the web.b. Call the customer and ask him to describe the error message.c. Disable all startup processes and services.d. Boot into Safe Mode with Networking.

Answer: a. Research the error message on the web

Question: A technician is performing Windows preventative maintenance tasks on all computers in the organization. She wants a way to create a custom console containing only the tools she regularly launches and then distribute this custom console to each computer.Which of the following Windows tools will allow the technician to configure a custom console?a. eventvwr.mscb. mmc.exec. mdsched.exed. perfmon.msc

Answer: b. mmc.exe

Question: A Windows user is attempting to exit a locked up desktop application that is not responding to mouse or keyboard input.Which of the following steps can be taken to end the application process without exiting other open applications?a. Open Task Scheduler and end the scheduled task associated with the application.b. Press the computer power button and hold it for five seconds.c. Restart Windows and relaunch the application to verify it will launch.d. Open Task Manager and end the process associated with the application.

Answer: d. Open Task Manager and end the process associated with the application

Question: Which of the following steps can be taken to resolve limited or no network connectivity issues on a Windows computer? (Select TWO.)a. Run msconfig and configure startup for Safe Mode.b. Verify the network cable between the computer and router is connected and not damaged.c. Use System Restore to create a system restore point.d. Run the dxdiag utility to verify DirectX is functioning properly.e. Verify the SOHO router is powered on and the port LEDs indicate connectivity.

Answer: b. Verify the network cable between the computer and router is connected and not damaged.e. Verify the SOHO router is powered on and the port LEDs indicate connectivity.

Question: In Windows 10, what Task Manager tab shows running processes organized by Apps, Background processes, and Windows processes?a. Applicationsb. Performancec. Processesd. Services

Answer: c. Processes

Question: What Windows utility can be used to find out what processes are launched at startup?a. Microsoft Management Consoleb. Task Managerc. System Configurationd. Computer Management

Answer: b. Task Manager

Question: A user wants to adjust the number of horizontal and vertical pixels displayed on a monitor screen.What display setting will the user adjust?a. Resolutionb. Refresh ratec. Multiple displaysd. Color depth

Answer: a. Resolution

Question: What Windows utility is particularly useful in identifying software and hardware bottlenecks, and provides the ability to monitor in real time?a. Performance Monitorb. Reliability Monitorc. Event Viewerd. Resource Monitor

Answer: a. Performance Monitor

Question: A technician needs to configure a Windows 10 computer to start a background service automatically each time the computer is booted.Which of the following tools should the technician use?a. Task Managerb. Resource Monitorc. Services Consoled. Print Management

Answer: c. Services Console

Question: A technician mistakenly uninstalled an application that is crucial for the productivity of the user.Which of the following utilities will allow the technician to correct this issue?a. Component Servicesb. System Restorec. Computer Managementd. System Configuration

Answer: b. System Restore

Question: Which of the following Windows tools is used to measure how well software and hardware are performing by displaying statistics in real time?a. System Configurationb. Data Sourcesc. Performance Monitord. Event Viewer

Answer: c. Performance Monitor

Question: Which of the following Task Manager tabs on a Windows system is used to display the processes owned by each signed-in user?a. Processesb. App historyc. Usersd. Startup

Answer: c. Users

Question: A technician is troubleshooting a Windows BSOD error. The technician wants to check the memory installed in the system.Which of the following tools is used to launch the Windows Memory Diagnostic tool?a. dxdiag.exeb. compmgmt.mscc. mdsched.exed. taskschd.msc

Answer: c. mdsched.exe

Question: A technician is attempting to use System Restore to restore a Windows 10 system to a point in the recent past; however, the option to choose a restore point is not available.Which of the following is the most likely reason for this issue?a. File History is turned off.b. Windows 10 does not use System Restore.c. Windows 10 is corrupt.d. System Restore is turned off.

Answer: d. System Restore is turned off.

Question: A user is following the instructions of a help desk technician and is attempting to launch System File Checker from the command-line interface. Each time the user types sfc /scannow and presses Enter, the utility fails to run, and an error appears stating the command must be run using an elevated command prompt.Which of the following best describes the reason for this issue?a. The computer has a failing hard disk drive.b. The user is mistyping the command at the command line.c. The user needs to sign out and sign back in as an administrator.d. The user must open the command-line interface using Run as administrator.

Answer: d. The user must open the command-line interface using Run as administrator.

Question: A user is attempting to launch a Windows utility from a command prompt but is receiving a message stating the user must be an administrator in order to use the utility.Which of the following best explains the reason the user is receiving the message?a. The user is signed in to Windows as a standard user.b. The utility needs to be launched from the GUI.c. The user is running a Windows Home edition and not a professional edition.d. The user must run the command using an elevated command prompt.

Answer: d. The user must run the command using an elevated command prompt.

Question: A technician is troubleshooting a Windows computer and needs to stop the explorer.exe process. Multiple attempts to open Task Manager have failed. The technician can successfully open a command prompt.Which of the following steps should the technician take next?a.Use the tasklist utility to locate the PID for the explorer.exe process.b.Use the tasklist utility to end the explorer.exe process.c.Use the taskkill utility to locate the PID for the explorer.exe process.d.Use the taskkill utility to end the explorer.exe process.

Answer: a. Use the tasklist utility to locate the PID for the explorer.exe process.

Question: On a Windows computer, which tab can be used in Task Manager to set the priority given to a specific application or service?a. Detailsb. Performancec. Startupd. Processes

Answer: a. Details

Question: A Windows computer stopped printing to a directly connected printer, and the technician suspects a service may be at fault.Which of the following steps can the technician take to verify her suspicion?a. Use Device Manager to verify the printer is properly recognized.b. Use File Explorer to erase all print jobs in the print queue.c. Use services.msc to disable the Spooler service.d. Use the Services Console to stop and start the Spooler service

Answer: d. Use the Services Console to stop and start the Spooler service.

Question: A user contacted you to report that an unwanted Windows application is launched each time her computer is booted.How can you permanently resolve this issue?a. Stop the application process in Task Manager.b. Disable the application in System Configuration.c. Stop the application process using taskkill.d. Uninstall the application.

Answer: d. Uninstall the application.

Question: A technician is troubleshooting a Windows system in which an application works properly when the computer is booted in Safe Mode, but does not function when Windows is loaded normally.Which of the following is the most likely reason for this issue?a. Windows does not have a file association for the application.b. The pagefile.sys file is missing or corrupt.c. The operating system or driver is causing the issue.d. The application is corrupt or missing.

Answer: c. The operating system or driver is causing the issue.

Question: A Windows computer is experiencing a problem accessing the Internet. The network patch cable and network interface card have been tested and verified to be working properly.What step should be considered next to resolve this problem?a. Restart services.b. Kill tasks.c. Disable application startup.d. Update network settings.

Answer: d. Update network settings