Question: Anxiety

Answer: a noticeable increase or change in behavior

Question: Challenge Position

Answer: a body position in which one individual is face-to-face, toe to toe, and eye to eye in relation to another individual

Question: Classroom Model

Answer: demonstrating physical interventions in order to show the application of basic principals

Question: Coping Model

Answer: a model that staff members can use to guide them through the process of establishing Therapeutic Rapport with an individual after a crisis individual

Question: Decision-Making Matrix

Answer: a tool that can help staff reach objective critical decisions about risks

Question: Defensive Level

Answer: the beginning stage of loss of rationality. At this stage, an individual often becomes belligerent and challenges authority. It is the second level in the Crisis Development Model

Question: Directive Staff Attitude/Approach

Answer: an approach in which a staff member takes control of a potentially escalating situation. It is the recommended staff attitude/approach to an individual at the Defensive level.

Question: Disengagement

Answer: the use of a physical intervention to gain a release from any holding situation while minimizing risk of pain or injury in situations in which the behavior has been assessed as a lower, medium, or higher risk to self or others.

Question: Empathic Listening

Answer: an active process to discern what a person is saying

Question: Grab/hold

Answer: a situation in which another person maintains physical contact without consent and there is the intentional or unintentional risk of harm to a part of one’s body