Question: One of the important ideas in the text’s definition of management is

Answer: the management functions of planning, organizing, leading, and controlling

Question: When senior managers at Home Depot decided to become the number one service-quality home improvement company in the world, they were engaging in the management function of

Answer: planning

Question: When Susan McCormick of TeleService, Inc. created smaller, more independent maintenance units; she was performing the function of

Answer: organizing

Question: Riya Robertson, President of Zig-Zag Puzzles, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. He is engaging in the management function of

Answer: leading

Question: Garden tools uses phone surveys of customers to gather information about service and quality. This is an example of the management function of

Answer: controlling

Question: When George measures his employee’s performances and compares their performance against the goals h set for them, he is performing which of these functions?

Answer: controlling

Question: All of the following are functions of management EXCEPT

Answer: performing

Question: The degree to which an organization achieves a stated goal refers to

Answer: effectiveness

Question: World Widgets Corporation set a goal of producing 100,000 widgets. It produced 90,000. Last year, the number of worker-hours per widget was 22. This year, the number of work-hours per widget was 15. From this information, which of the following best describes World Widgets Corporation?

Answer: it is more efficient this year

Question: __________ skill is the manager’s ability to work with and through other people and to work effectively as a group member.

Answer: human