Question: Which of the following is not one of the competitive forces of Porter’s model?

Answer: External environment

Question: Quality control is seen as an end in itself in Six Sigma.

Answer: FALSE

Question: The ________ model highlights the primary or support activities that add a margin of value to a firm’s products or services where information systems can best be applied to achieve a competitive advantage.

Answer: value chain

Question: An information system can enhance core competencies by:

Answer: encouraging the sharing of knowledge across business units.

Question: Which of the following can force a business and its competitors to compete on price alone?

Answer: Transparent marketplace

Question: The ________ strategy is characterized by heavy centralization of corporate activities in the home country of origin.

Answer: domestic exporter

Question: To what competitive force did the printed encyclopedia industry succumb?

Answer: Substitute products or services

Question: Which of the following illustrates the use of information systems to focus on market niche?

Answer: A hot tub dealer’s use of information systems to determine which models and options its customers are most likely to buy.

Question: A ________ is an activity at which a firm excels as a world-class leader.

Answer: core competency

Question: Probably the best single way to reduce quality problems is to reduce cycle time

Answer: TRUE