Question: The additional corrosion protection used on the interior of repaired parts includes:

Answer: a wax-based coating.

Question: All of these are types of wheel alignments EXCEPT:

two-wheel.

four-wheel.

thrust angle.

steering angle.

Answer: steering angle

Question: A portion of the claim that must be paid for by the policy holder is known as a (an):

Answer: deductible

Question: All of these are other names for an estimate EXCEPT:

damage report.

repair order.

damage appraisal.

visible damage quote.

Answer: repair order

Question: Technician A says that the unitized structure of a hybrid vehicle is considerably different when compared to the same conventional model. Technician B says that hybrid vehicles have 12-volt and high voltage batteries.

Who is right?

Answer: b only

Question: Technician A says that ordered parts should be at the repair facility and inspected before repairs are begun.

Technician B says that repairs may begin once all supplemental damage has been identified.

Who is right?

Answer: a only

Question: The purpose of a malfunction indicator lamp (MIL) is to:

Answer: indicate which system is not working properly.

Question: Working with which of these systems requires a technician that has been certified in an EPA-approved course?

Answer: Air conditioning

Question:

Answer: Estimating, structural repair, non-structural repair, refinishing, detailing, quality control, delivery

Question: Partial teardown is done for the estimating process to:

Answer: find any hidden damage.