Question: An informative subject line helps readers grasp​ _____ details immediately.

Answer: important

Question: A professional​ email’s greeting should be friendly without being​ _____, cold or​ off-putting.

Answer: casual

Question: The​ ______ paragraph of an email should provide the necessary background information for any reader to grasp the gist of the message.

Answer: opening

Question: Avoid​ a(n) _____ tone in a professional message because it puts readers on the defensive.

Answer: accusatory

Question: An effective professional​ email’s signature block provides alternative​ _____ the author.

Answer: contact options for