Question: According to Herzberg’s study, which of the following were listed by workers as among the top 5 factors that create motivation instead of being dissatisfiers on the job?

1. Good working conditions

2. B. Sense of achievement

3. C. Job security

4. D. Earned recognition for a job

5. Answer: B. Sense of achievement

6. and

7. D. Earned recognition for a job

8. Question: While not motivators, the absence of certain factors from the job environment will cause __________.

9. Answer: dissatisfaction

10. Question: According to Herzberg’s study, motivators that gave employees satisfaction and motivated them:

11. A. were the company’s policies and rules

12. B. were job security and pay

13. C. were pay and working conditions

14. D. related mostly to job content

15. Answer: D. related mostly to job content

16. Question: According to Herzberg’s theory, good working conditions are a(n) ___________ ___________.

17. Answer: hygiene factor

18. Question: Job enrichment theory is based on the higher level motivators of which theorists?

19. A. David McGregor

20. B. Frederick Herzberg

21. C. Frederick Taylor

22. D. Abraham Maslow

23. Answer: B. Frederick Herzberg

24. and

25. D. Abraham Maslow

26. Question: The job enrichment strategy is to assign work so that workers:

27. A. complete an identifiable task

28. B. are able to receive coaching from a manager at all steps

29. C. are held responsible for successful achievement of a task

30. D. have no more to do than others with whom they work

31. Answer: A. complete an identifiable task

32. and

33. C. are held responsible for successful achievement of a task

34. Question: A practical application of Maslow’s and Herzberg’s theories by motivating workers through the structure of the job itself is:

35. A. time and motion study

36. B. job enrichment

37. C. job simplification

38. D. positive reinforcement

39. Answer: B. job enrichment

40. Question:

41. Answer: B. task identity, task significance, skill variety, autonomy, feedback

42. Question: The best way to give an employee a feeling of achievement and recognition is through which component of job enrichment

43. A. task identity

44. B. task significance

45. C. autonomy

46. D. feedback

47. Answer: D. feedback

48. Question: Examples of job enrichment strategies are:

49. A. job variety and job rotation

50. B. job enlargement and job rotation

51. C. job simplification and job enrichment

52. D. job simplification and job rotation

53. Answer: B. job enlargement and job rotation