Question: Effective change management requires that managers:

Answer: Identify performance gaps by routinely assessing operational activities and performance

Question: Employee engagement is best described as:

Answer: Employee motivation and commitment to the organization

Question: This competency reflects expertise or ability to perform a specific work task:

Answer: Technical

Question: This competency involves the ability to critically analyze and solve complex problems:

Answer: Conceptual

Question: Standards of behavior are defined as:

Answer: Expectations for conduct for all employees

Question: What is the relationship of organizational mission, values, and vision?

Answer: Values shape mission that shapes vision

Question: Succession planning is:

Answer: An approach to replace managers who retire or move up

Question: Larger organizations are more likely to have all of the following EXCEPT:

Answer: Informal chain of command

Question: Employment of medical and health services managers is expected to change by what percent between 2012 and 2022?

Answer: Plus 23 percent

Question: Management innovation refers to improving:

Answer: How the work of management gets done