Question: The view of quality as the satisfaction of customer needs is often called fitness for use. T/F

Answer: Answer: True

Question: Unlike services, manufacturing is performed away from the customer. T/F

Answer: Answer: True

Question: Not-for-profit organizations are adopting quality principles because of their impact on the bottom line. T/F

Answer: Answer: False

Question: Tolerances are acceptable deviations from targets

Answer: Answer: True

Question: Pursuant to the development of “scientific management,” quality control was carried out by skilled craftspeople, who served both as manufacturers and inspectors, building quality into their products.

Answer: Answer: False

Question: The traditional way of viewing an organization is by surveying the horizontal dimension. T/F

Answer: Answer: False

Question: For an airline company, “on time arrival” for an airline is a measure of service performance while frequent flyer awards and “business class” sections represent features. T/F

Answer: Answer: True

Question: Considering the three classes of needs suggested by Noriaki Kano, the required safety features in an automobile is an example of a satisfier. T/F

Answer: Answer: False

Question: Process time refers to the time it takes to accomplish one cycle of a process. T/F

Answer: Answer:False

Question: A firm that is characterized by flexibility and short cycle times is considered to be agile. T/F

Answer: Answer: True