Question: 16. Employee engagement is often described in terms of

1. self-esteem.

2. B. self-concept.

3. C. self-efficacy.

4. D. self-enhancement.

5. E. self-verification.

6. Answer: C. self-efficacy.

7. Feedback: Employee engagement is often described in terms of self-efficacy—the belief that you have the ability, role clarity, and resources to get the job done.

8. Question:

9. Answer:

10. Question: 18. The typical employee is _________ with the organization.

11. A. very engaged

12. B. not very engaged

13. C. aligned

14. D. disenfranchised

15. E. challenged by

16. Answer: B. not very engaged

17. Feedback: The challenge facing organizational leaders is that most employees aren’t very engaged.

18. Question: 19. The _____ of human beings are also called primary needs.

19. A. beliefs

20. B. values

21. C. attitudes

22. D. drives

23. E. thoughts

24. Answer: D. drives

25. Feedback: Our innate drives, which represent a universal and innate brain function that produces emotions that energize individuals to act on their environment, are also called primary needs.

26. Question:

27. Answer: E. Drives are innate and universal to human beings.

28. Feedback: Drives are innate and universal, meaning that we are born with them and everyone has them.

29. Question: 21. _____ are the motivational forces of emotions channeled toward particular goals to correct deficiencies or imbalances.

30. A. Needs

31. B. Thoughts

32. C. Beliefs

33. D. Values

34. E. Strategies

35. Answer: A. Needs

36. Feedback: Needs are goal-directed forces that people experience. They are the motivational forces of emotions channeled toward particular goals to correct deficiencies or imbalances.

37. Question:

38. Answer: E. have stronger or weaker needs by amplifying or suppressing emotions.

39. Feedback: Individuals’ self-concept (including personality and values), social norms, and past experience amplify or suppress drive-based emotions, thereby resulting in stronger or weaker needs.

40. Question: 23. Which of the following does Maslow’s needs hierarchy theory include?

41. A. domination

42. B. frustration-regression

43. C. desire to know

44. D. aesthetic beauty

45. E. self-actualization

46. Answer: E. self-actualization

47. Feedback: Maslow integrated the list of needs into a hierarchy of five basic categories (from lowest to highest): physiological (need for food, air, water, shelter, etc.), safety (need for security and stability), belongingness/love (need for interaction with and affection from others), esteem (need for self-esteem and social esteem/status), and self-actualization (need for self-fulfillment and the realization of one’s potential).

48. Question: 24. Which of the following is the highest level need in Maslow’s hierarchy of needs?

49. A. esteem

50. B. safety

51. C. power

52. D. belongingness

53. E. self-actualization

54. Answer: E. self-actualization

55. Feedback: Maslow integrated the list of needs into a hierarchy of five basic categories (from lowest to highest). Self-actualization is the top-most need on the list.

56. Question: 25. Which of the following needs is the strongest according to Maslow’s needs hierarchy theory?

57. A. need for food

58. B. need to socialize

59. C. need for self-actualization

60. D. need to be secure

61. E. need for love

62. Answer: A. need for food

63. Feedback: According to Maslow, we are motivated simultaneously by several primary needs, but the strongest source is the lowest unsatisfied need at the time. Need for food is the lowest unsatisfied need here.