Question: In order to use organizational control to help the company meet its strategic objectives, managers make decisions about:

Answer: Which standards and measures to use

Question: Pfizer increases production of Zithromax® after finding that the number of cases of blinding trachoma is increasing in parts of Africa.

Answer: Take Corrective Action

Question: Pfizer works with the World Health Organization to monitor the number of cases of blinding trachoma in 19 countries.

Answer: Measure Performance

Question: Employee satisfaction is a common——- performance measure.

Answer: learning and growing

Question: A potential problem with using the balanced scorecard is that managers may———-.

Answer: underestimate the time needed

Question: By building employees’ commitment to the organization, providing intrinsic as well as extrinsic rewards, and allowing all employees to monitor product quality, managers are using

Answer: decentralized control

Question: The structure of the organization is flat, and authority comes from expertise as much as formal position.

Answer: decentralized control

Question: Managers believe employees will work hard when they feel commitment to the organization.

Answer: decentralized control

Question: Carlynn gives her employees detailed rules to follow and reviews their work closely to make sure the rules were followed.

Answer: hierarchical control

Question: If you were hired as a manager at Recology CleanScapes, which of the following would be parts of your job?

Answer: Share financial measures such as revenues, expenses, and profits with your employees

Help employees think like owners, taking responsibility for the financial success of the company