Question: productivity

Answer: measure of performance that indicates how many inputs it takes to produce an output

Question: higher productivity results in:

Answer: •Lower costs for the company

•Lower prices

•Faster service

•Higher market share

•Higher profits

•Higher standard of living

Question: partial productivity

Answer: measure of performance that indicates how much of a particular kind of input it takes to produce an output

Question: multifactor productivity

Answer: overall measure of performance that indicates how much labor, capital, materials, and energy it takes to produce an output

Question: manufacturing process classification

Answer: - make to order

• assemble to order

• - make to stock

• Question: manufacturing flexibility classification

• Answer: - continuous flow

• - line flow

• - batch

• - job shop

• Question: Total quality management

• Answer: integrated, principle based, organization wide strategy for improving product service and quality

• Question: TQM principles

• Answer: - customer focus and satisfaction

• - continuous improvement

• - teamwork

• Question: Deming’s 14 points for management

• Answer:

• Question: process automation

• Answer: Automating highly repetitive, low-complexity, or single-purpose tasks