Question: Which of the following is the most frequently used communication skill for new graduates in the workplace?

Answer: Listening

Question: Which of the following are examples of good evidence that could be used to support a persuasive argument?

Answer: Numerical data, examples and personal experience, expert authority, and facts.

Question: Which of the following does ACE stand for?

Answer: Analyze, compose, evaluate

Question: Which of the following are good ways to soften bad news messages?

Answer: Use a buffer—which is an introductory sentence of paragraph that leads up to the bad news, position good news ahead of bad news, and avoid words that create a negative tone.

Question: A group of students walking through the hallway speaking loudly while you are trying to listen in class is an example of what type of listening barrier?

Answer: Environmental

Question: A stereotype is a generalization of a group of people or culture.

Answer: True

Question: All conflict in the workplace is bad.

Answer: False

Question: Encodes

Answer: Puts a message into words or actions

Question: Medium

Answer: Channel that transmits a message

Question: Decodes

Answer: Interprets words and actions of a message