Question: ​service

Answer: ​Paul, an employee at a well-established bank, offers free financial advice to account holders. Paul is offering a _____.

Question: emphasize an organization-wide focus on quality.

Answer: ​Total quality management and Six Sigma both share some characteristics, such as the fact that they:

Question: Which of the following is a difference between goods and services?

Answer: ​Goods are produced independently of the consumer, while services often require customers to be actively involved in their production.

Question: computer-aided design or computer-aided manufacturing is integrated with robots.

Answer: ​Computer-integrated manufacturing software is the result when:

Question: Which of the following statements is true of enterprise resource planning (ERP)?

Answer: ​ERP makes it easier for organizations throughout a supply chain to coordinate their activities.

Question: ​Computer-aided manufacturing

Answer: ​_____ software takes the electronic design for a product and creates the programmed instructions that robots must follow to produce that product as efficiently as possible.

Question: ​critical path method

Answer: ​The _____ is a project management tool that illustrates the relationships among all the activities involved in completing a project and identifies the sequence of activities likely to take the longest to complete.

Question: The critical path method

Answer:

Question: effectiveness

Answer: ​In operations management, using resources to create value by providing customers with goods and services that offer a better relationship between price and perceived benefits is known as _____.

Question: lean production

Answer: