Question: In value-chain analysis, primary activities include human resource management and procurement.

a) True

b) False

Answer: a) True

Question: In value-chain analysis, value is measured by total revenue.

a) True

b) False

Answer: a) True

Question: Just-in-time systems are considered part of which primary activity in the value chain?

a) Service

b) Inbound logistics

c) Operators

d) Outbound logistics

Answer: b) Inbound logistics

Question: All activities associated with transforming inputs into the final product form are known as ______ in the value chain.

a) Just-in-time inventory management

b) Outbound logistics

c) Inbound logistics

d) Operations

Answer: d) Operations

Question: In value-chain analysis, research and development is a broader concept than technology development.

a) True

b) False

Answer: b) False

Question: Microsoft has improved the ________ part of its value chain by providing formal reviews of its suppliers, which has helped to clarify expectations for them.

a) General administration

b) Procurement

c) Human resource management

d) Technology development

Answer: b) Procurement

Question: The prosumer concept in value-chain analysis is promising because it has the potential to generate ideas and lower costs for firms and to create greater satisfaction for customers.

a) True

b) False

Answer: a) True

Question: Because primary activities like inbound logistics, operations, and outbound logistics are applicable only to tangible goods, value-chain analysis is not appropriate for service organizations.

a) True

b) False

Answer: b) False

Question: The resource-based view of the firm suggests that the _________of the firm are due to its endowment of strategic resources that are valuable, rare, costly to imitate, and costly to substitute.

a) Positive SWOT Analyses

b) Outstanding balanced scorecards

c) Stock prices

d) Competitve advantages

Answer: d) Competitve advantages

Question: Intangible resources are not as difficult for competitors to imitate as intangible ones.

a) True

b) False

Answer: b) False