Question: ____________ refers to the social tone of a relationship.

Acknowledgment

Provisionalism

Invitational communication

Communication climate

Answer: Communication climate

Question: In what way is a communication climate unlike the weather?

People can change their communication climates.

Climates are shared by everyone within them.

A relationship can be overcast at one time and sunny at another.

Communication climates can change over time.

Answer: People can change their communication climates.

Question: When an instructor listens carefully to your question in class, he or she is using which level of confirming message?

Acknowledgment

Neutrality

Recognition

Endorsement

Answer: Acknowledgment

Question: Which confirming message communicates the highest form of value?

Recognition

Acknowledgement

Certainty

Endorsement

Answer: Endorsement

Question: ____________ messages lie between confirming and disconfirming messages.

Disagreeing

Impersonal

Endorsement

Irrelevant

Answer: Disagreeing

Question: “We have an issue. Let’s try to come up with a solution that will benefit us both.” This statement reflects which of Gibb’s categories?

Empathy

Certainty

Problem orientation

Controlling communication

Answer: Problem orientation

Question: ____________ questions are a form of strategic communication because they try to trap others into desired responses.

Counterfeit

Direct

Rhetorical

Indirect

Answer: Counterfeit

Question: ____________ messages address specific behaviors rather than making sweeping character generalizations.

Evaluative

Strategic

Provisional

Descriptive

Answer: Descriptive

Question: Invitational communication leads to greater ____________ in communication.

civility

manipulation

control

evaluation

Answer: civility

Question: Agreeing with or praising a person is a form of ____________.

acknowledgment

description

endorsement

recognition

Answer: endorsement