Question: Vision

Answer: Be the best restaurant in America

Question: Mission

Answer: Pleasing People

Question: Server Absolutes

Answer: 1. One Stop Shop

2. Precheck Immediately

3. Check Back-Check Down

4. Prebus to glasses

Question: Guiding Principles

Answer: Hospitality First

Urgency With A Purpose

Appearance

Teamwork/Team Player

Question: STARS

Answer: Sorry

Thank You

Action

Recovery

Share

Question: Products for Sale

Answer: Coffee

Pancake Syrup

Fried Apples

Pancake Mix

Question: First Dining Room

Answer: 111 112 113

121 122 123

131 132 133

141 142 143

151 152

161 162-round

Question: Second Dining Room

Answer: 211 212 213 214 215

221 222 223 224 225

231 232 233 234 235

241 242 243 244 245

Question: Third Dining Room

Answer: 311 312 313

321 322 323

331 332 333

341 341 343

361 362-round

Question: Hospitality First

Answer: *Friendly with a smile

*Aware of Guest Comfort

*Positive and People pleasing attitude