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Question: At what step in the Remote Sales Process should you learn if the customer completed a credit application through E-SHOP?
Answer: Step 1 - Start Relationship
Question: Which two CX actions relate to Step 3 - Present and Demo?
Answer: 1: Understand the customer’s needs
4: Use iShowroom’s New Vehicle Delivery Checklist (OS Plus) to highlight and explain vehicle features
Question: Which statement is most accurate when it comes to using meeting technology with customers?
Answer: Choose a device and a meeting app that you’re comfortable using.
Question: Which of the following is NOT an aspect of a solo remote test drive?
Answer: The customer must pick up the vehicle from the dealership.
Question: For customer satisfaction, what should you do within 24 hours of vehicle delivery?
Answer: Send a New Vehicle Delivery Checklist (OS Plus) email/text
Question: What percentage of shoppers will buy from a dealer that allows them to go online to complete the majority of the purchase process?
Answer: 85 percent
Question: Which of the following statements is correct regarding a customer’s trade in?
Answer: The customer is not obligated to sell at E-SHOP or other valuation tool estimate, and the final trade-in value is determined by the dealer.
Question: Where should you go for additional support and information about the E-SHOP process?
Answer: The E-SHOP page in the Learning Center
Question: Where can you find the Remote Selling Process web page?
Answer: On the Learning Center on DealerConnect
Question: What is one thing you should do if a customer wants a fully remote vehicle delivery?
Answer: Conduct the delivery from a similar vehicle with the same media system as your customer’s new vehicle.