Question: Process Improvement

Answer: Six sigma is more than a quality or cost improvement methodology. It focuses on business ______.

Question: Improvement

Answer: Six Sigma is not in conflict with other _______ methodologies.

Question: Variability

Answer: Sigma is a greek letter than represents a measure of _____.

Question: DFSS

Answer: _____ is used on new products or process.

Question: Y

Answer: The letter __ represents the output of a process.

Question: outputs

Answer: The ___ of a process is influenced by the inputs.

Question: Customers

Answer: Six Sigma provides benefits for the organization, it’s _____ and its suppliers

Question: Cost of Poor Quality

Answer: The four elements of __________ are internal failure, external failure, prevention, and appraisal.

Question: Critical to Quality

Answer: _____ characteristics are based on the voice of the customer.

Question: Common Cause

Answer: ____ variation is inherent in the process and is the responsibility of management to improve.