Question: ____________ is the process of influencing people to work individually or collectively toward the achievement of a goal.

Answer: leadership

Question: Staffing involves which of the following?

goal setting

recruiting and hiring new employees

deciding who will do which task and when they will do it

influencing employees to produce goods and services

evaluating employees’ adherence to standards

Answer: recruiting and hiring new employees

Question: All management function processes ultimately revolve around the manager’s actions and decisions.

True

False

Answer: True

Question: The ____________ leadership style implies an exchange between leaders and followers whereby they agree on the types of performances that will lead to reward or punishment for followers.

managerial

laissez-faire

transformational

transactional

Answer: transactional

Question: The ____________ leader behaves by raising followers’ consciousness about the importance of outcomes and explains how followers can reach those outcomes by placing organizational interests ahead of self-interests.

laissez-faire

transactional

transformational

managerial

Answer: transformational

Question: Goal setting is part of the ____________ management process.

organizing

directing

staffing

planning

Answer: planning

Question: When people function as ____________, they are focused on doing things right; when they function as ____________, they are focused on doing the right thing.

employees; managers

leaders; managers

subordinates; superiors

managers; leaders

Answer: managers; leaders

Question: What source of power stems from charisma, charm, and appeal?

referent

expert

legitimate

informational

Answer: referent

Question: The primary goal of management is to exert influence on individual and group behaviors.

True

False

Answer: False

Question: Biases and stereotypes may lead managers and employees to treat diverse employees unfairly.

True

False

Answer: True