Question:

Answer: (C) Effective communication techniques.

Question: Which of the following is likely to be the most immediate result of building an effective health care team?

(A) Less costly health care

(B) Safer care

(C) Fewer delays in care

(D) Elimination of waste in the system

Answer: (B) Safer care

Question:

Answer: (C) The team routinely takes a moment to discuss the plan and voice concerns before doing a procedure.

Question:

Answer: (A) Effective teams reduce the risk of errors by providing a “safety net” for individual caregivers.

Question:

Answer: (A) No matter what profession you belong to, you will be a member of the team and must work intentionally toward making that team effective.

Question:

Answer: Using teach back to confirm patient understanding

Question: Approximately what percentage of serious adverse events in health care can be linked to miscommunication between caregivers when patients are transferred or “handed-over”?

(A) 5 percent

(B) 20 percent

(C) 50 percent

(D) 80 percent

Answer: (D) 80 percent

Question: Which of the following is NOT always a key part of the medication reconciliation process?

Answer: Following up with the patient to ensure he or she takes the medication as prescribed

Question: Which is the following statements best describes the role of patients in ensuring safety across the continuum of care?

Answer: Patients often need to be able to act out precise recommendations when they leave the health care setting for home.

Question: A primary care provider (PCP) refers her patient to a specialist for a sleep study. Which of the following steps would represent the END of a closed-loop referral process? (Hint: Think of the nine-step process this lesson recommends)

Answer: The PCP discusses the treatment plan with the patient, after communicating about it with the specialist.