Question: What is the first step in communication planning?

Answer: Determine the purpose of the message

Question: During active listening, “attending” is the process of:

Answer: Focusing on the information you’ve received.

Question: During active listening, “understanding” is the process of:

Answer: Interpreting the meaning of the communication.

Question: What is the fifth and last step in communication planning?

Answer: Outline the communication for delivery

Question: Why is understanding communication important?

Answer: It helps to avoid friction between people

Question: During active listening, “receiving” is the process of:

Answer: Taking in all of the information about the communication.

Question: What is the second step in communication planning?

Answer: Identify the audience

Question: Understanding in communication is achieved when:

Answer: All of the involved parties agree on the shared meaning of a message.

Question: During active listening, “recalling” is the process of:

Answer: Restating the information you have received.

Question: Feedback is:

Answer: Both verbal and nonverbal cues