Question: What are the three perspectives on developing enterprise systems?

Answer: Hierarchical, Functional, Process

Question: What is an enterprise resource planning (ERP) system?

Answer: A set of information systems tools that are used to manage an organization’s resources and enable information flow within and between processes.

Question: In contrast to _______________, ERP applications make accessing information easier by providing a central information repository.

Answer: Legacy Systems

Question: What is the biggest challenge with ERP systems?

Answer: Customizing it to the needs of the organization.

Question: What is the largest benefit of a successfully implemented ERP system?

Answer: Efficiency.

Question: Which of the following tracks inventory across the organization?

Answer: Supply Chain Management (SCM)

Question: What is a primary focus of supply chain management (SCM)?

Answer: Inventory Cost Reduction

Question: Which is the following best describes a system that helps an organization manage multiple interactions with its customers?

Answer: Customer Relationship Management

Question: What aspect of the Customer Service Life Cycle creates customer awareness of the product or service?

Answer: Engage

Question: The marketing department is attempting to determine the price of a new product the company is developing. What aspect of the Customer Service Life Cycle is the department working on?

Answer: Transact