Customer Service Healthstream
Question: A customer continues to seek services at your facility for a while. However, she switches to a new facility when it opens up a few miles closer to her house. This customer was most likely:
Answer: Satisfied with the customer service at your facility
Question: Which of the following is not covered on the HCAHPS survey?
Answer: clinical outcome
Question: Which of the following is most likely to delight a customer?
Answer: Meeting the customer’s needs and exceeding expectations
Question: When listening actively, paraphrase to show the customer that you:
Answer: Understand what he or she has said
Question: Which of the following statements is true?
Answer: Keeping loyal customers is less expensive than finding new customers.