Cvs 400306
Question: Importance of Production
Answer: 1. Satisfy customer refill requests
2.Respond to customer questions
3.Perform basic mainenance tasks
4.Provide “exceptional” customer service
Question: The Production Process
Answer: 1.Acquire the Prescription label
2.Obtain the Medication
3.Perform Accuracy scan
4.Choose container
5.Count, pour, and dispense medication
6.Prepare for final verification
Question: Other Production Tasks
Answer: 1.Restock Pharmacy supplies(e.g vials,caps,pharmacy labels)
2.Empty the trash (RMBR: Confidential trash procedures)
3.Clean the workstation (e.g tools,countertops,shelves,etc)
Question: Customer Phone calls
Answer: 1. Address requests for prescription refills
2.Submit a request for refill authorization when a prescription has no remaining refills
Question: Controlled Substances
Answer: 1. Request Driver’s license at pick-up
2.Count Medication twice. Circle and initial quantity on container