Question: Importance of Production

Answer: 1. Satisfy customer refill requests

2.Respond to customer questions

3.Perform basic mainenance tasks

4.Provide “exceptional” customer service

Question: The Production Process

Answer: 1.Acquire the Prescription label

2.Obtain the Medication

3.Perform Accuracy scan

4.Choose container

5.Count, pour, and dispense medication

6.Prepare for final verification

Question: Other Production Tasks

Answer: 1.Restock Pharmacy supplies(e.g vials,caps,pharmacy labels)

2.Empty the trash (RMBR: Confidential trash procedures)

3.Clean the workstation (e.g tools,countertops,shelves,etc)

Question: Customer Phone calls

Answer: 1. Address requests for prescription refills

2.Submit a request for refill authorization when a prescription has no remaining refills

Question: Controlled Substances

Answer: 1. Request Driver’s license at pick-up

2.Count Medication twice. Circle and initial quantity on container