JKO JMESI - Change and Innovation Two: Implementation and Evaluation

Your quality office through the Quality Council (QC) has established benchmarks (target performance metrics) for hospital-acquired infection rates (HAIs). You have decided, based on recommendations from the QC, that a vigorous program be instituted to lower current HAI rates and achieve these benchmarks.

Educate staff on why changes are neccessary

Institutionalizing new approaches is a critical step to take for effective organizational change.

True

Setting objectives and milestones to give the staff foreseeable and reachable goals is part of the unfreezing phase of Lewin's change model.

False

Which method of overcoming resistance to change is best used when someone or some group clearly will lose out in a change and where that individual or group has considerable power to resist?

Negotiation and agreement

Continually clarifying and deepening one's personal vision of what could or should be done is which of the Five Disciplines for the Learning Organization?

Personal mastery

Instituting job rotations and shadowing others from different departments is an example of which method to inspire organizational innovation?

Trading places

Which item in a lessons learned document covers areas such as impact on organizational goals, impact on other departments, and unanticipated findings?

Results and measures

Which method of overcoming resistance to change is best used when people are reluctant to change due to learning anxiety?

Facilitation and support

Which evaluation tool is used to obtain anonymous input from a large number of people who participated in, or were affected by, a change?

Survey

What approach to overcoming resistance should be used when speed is essential and people have the power to resist?

Explicit and implicit coercion

What evaluation tool uses designated observer(s) to identify issues or patterns in behaviors and flow of work?

Observations

What does group brainstorming accomplish?

Allows a group to creatively and effectively generate a high volume of ideas on a given topic

5) Which of the following is recommended to oversee all change efforts in the healthcare organization?

Steering committee or council

The implementation process of change corresponds to what phase of Lewin's classic change model?

Moving

Which evaluation tool involves a moderator or facilitator who asks a group of five to eight people to answer a series of questions?

Focus group