2023 Wellcare Act Mastery Exam

Question: True

Answer: Centene requires all contracted brokers/agents to read, understand, and agree to Centene’s Business Ethics and Code of Conduct Policy.

True

False

Question: d.

All of the above

Answer:

Question: a, b, c

Answer: Communication of PHI can be:

(Select all that apply.)

a.

Written

b.

Electronic

c.

Verbal

Question: False

Answer: Wellcare does not need to be informed of all marketing/sales events at which plans or materials will be presented or distributed (Formal & Informal).

Select one:

True

False

Question: a.

1

Answer: Enrollment applications must be received by Wellcare no later than ___ calendar day(s) following receipt from the beneficiary.

a.

1

b.

3

c.

5

d.

7

Clear my choice

Question: True

Answer: Ascend is a fast, easy, and compliant way for brokers/agents to submit agent-assisted electronic enrollments.

Select one:

True

False

Question: True

Answer: During an appointment, you may not discuss any products not agreed to in advance by the beneficiary.

Select one:

True

False

Question: d.

All of the above

Answer: A Health Risk Assessment (HRA):

a.

Provides physicians with an overview of a member’s health status.

b.

Ensures members are able to access care and receive services that meet their needs.

c.

Is an important part of our quality initiative, directly impacting our Star Ratings.

d.

All of the above

Question: Which elements are available as part of Wellcare’s sales support model?

1. Online

b. Local

c. Corporate

d. All of the above

Answer: d.

All of the above

Question: False

Answer: Once the enrollment is completed, you can save a copy of the application for your reference.

Select one:

True

False