Intervention Model Alcohol Tips

Question: 3 Types of Illegal Alcohol Sales

Answer: 1. Underage - guests under 212. Third Party - guests who are buying for someone underage 3. Visibly Intoxicated

Question: 2 Kinds of Law Covering Liability for Servers of Alcohol

Answer: 1. Common Negligence Laws2. Dram Shop Liability Laws

Question: Common Negligence Laws

Answer: 1. Not specific to alcohol2. Can involve illegal alcohol sales3. Based on Court Cases4. Sets a standard for what "reasonable person would do"5. Every jurisdiction

Question: Dram Shop Liability Laws

Answer: 1. Specific to alcohol sales.2. Applies to owners of license and their employees.3. Explain expectations for preventing illegal alcohol sales4. Set monetary limits for financial judgements in lawsuits5. Some jurisdictions

Question: local liquor board

Answer: government entity that regulates alcohol sales

Question: Reasonable Efforts

Answer: Steps to prevent illegal alcohol sales and their consequences

Question: Benefits of Using Reasonable Efforts

Answer: 1. Protect yourself from penalty and liability

Question: 3 Examples of Reasonable Efforts

Answer: 1. Follow safe serve guidelines2. Call a cab3. Suggest food4. Get trained5. Check ID6. Refuse service7. Call the police8. Place a sign9. Suggest non-alcohol drinks

Question: ID's that not acceptable

Answer: Expired ID's for when guests look underageAny sign that the ID has been altered

Question: Three steps for properly checking ID

Answer: 1. Verify the information2. Check for alteration3. Establish ID Ownership

Question: Underage warning behaviors

Answer: hesitation -- can ask someone else in the group for the information (first can ask if "you all know each other's names right?)Ask for a secondary IDunusual drink order (shot of rum without the coke)nervousin the bathroom when everyone making their ordergets upset when asked for ID

Question: Blood Alcohol Content

Answer: California .08

Question: Proper Documentation of Reasonable Efforts

Answer: Incident Report Log Book

Question: Incident report log book

Answer: 1. Anytime you cut off a guest2. Anytime you refuse service to someone who just arrived3. Any incident that involves the possibility of violence4. Any time you have to call for assistanceA. Witnesses to the incidentB. Date/TimeC. Name of description of the guest involvedD. Reasonable efforts/intervention strategiesE. Employees and managers there during the incidentF. Description of the incident

Question: 7 Key Laws alcohol servers need to know to be successful

Answer: 1. Age to be able to sell alcohol is 182. DUI BAC= .08, CDL= -.043. A licensee or employee can seize the identification of someone who is younger than 21 as long as a receipt is given and card is given to local law enforcement within 24 hours4. California has dram shop laws5. Hours of sales are 6am - 2am

Question: Four Behavior Cues and their examples

Answer: Lowered Inhibitions - very talkative/over friendly1. Mood swings2. Over confidence3. Boisterousness or loudness4. Risk-taking or out of character displaysImpaired Judgement1. Foul Language2. Off color-jokes3. Annoying other guestsSlower reactions1. Glassy unfocused eyes2. Slurred speech3. Forgetful4. Slow speechLoss of coordination1. Stumble or sway2. Drop their belongings3. Have trouble sitting at a stool or a chair4. Fall asleep at the bar

Question: Six Intoxication Rate Factors (highlight those that will increase risk that person drinking will be intoxicated

Answer: 1. Size (everything equal, the person who has the most fat would become intoxicated faster)2. Food3. Gender4. Rate of Consumption5. Strength of a drink Mixers absorption rate from fastest to slowest a. Straight Shot b. Carbonated Mixer c. Water mixer d. Juice mixer6. Drug use

Question: What can lower BAC level

Answer: Time is the only thing that can lower BAC

Question: 4 decision point questions when determining whether or not to serve a guest

Answer: 1. Do you need to check this person's ID2. Is the guest buying alcohol for someone who is underage3. Is the guest showing any signs of intoxication4. Do you have any doubts about serving this guest alcohol?

Question: Four responses that can apply to any given situation

Answer: ...

Question: Intervention Model

Answer: Assess, decide, implement

Question: Assess

Answer: 1. Observe guest for behavioral cues2. Engage your guest in conversation3. Note how other guests respond to and interact with guest4. Gather info and impressions of guest