Cracker Barrel Retail Par 1 To 2 Exam Answers

What is the Cracker Barrel Vision?

To be the best restaurant company in America

What is Cracker Barrel's Mission?

Since 1969, "Pleasing People"

Brand Promise

Cracker Barrel provide a friendly home-away-from-home in their old country stores and restaurants. Guests are cared for like family while relaxing and enjoying real home-style food and shopping that's surprisingly unique, genuinely fun and reminiscent of America's country heritage...all at a fair price.

Our Guests

Multi generation families Travelers and neighbors alike.

Core Insight

People of all ages enjoy American country heritage

Guiding Principles

- Hospitality First
- Urgency with a Purpose
- Appearance
- Team Player

The path of critical employee interaction points with guests is defined as the

Cycle of Service

Mindset →Retail →Host →Server → Cook → QA → Server →Busser → Retail → Cash

Absolute: Mindset

Create a plan to win every shift, every day.

Absolute Retail:

- Engage with Guest on Service and Product
- Prioritize Guest before task

Absolute: Host

No Empty Tables

Absolute: Server(1)

- One Stop Shop
- Pre-check Order Immediately

Absolute: Cook

- Support 10 Minutes Tickets or Less
- Supports Dip Tickets Prepared Immediately

Absolute: QA

Food out of the window immediately

Absolute: Server(2)

- Check back check down
- Pre-bus to glasses

Absolute: Busser

All tables and floors cleaned immediately

Absolute: Cash

Guest waiting in line, take action to expedite
Engage with guest on service and product

Those That Visit Cracker Barrel Are Refer to as _______ and never _______

Guests; Customers

How Many Contact Points are There?

What are the Contact Points

1. Entering the Store (Door)
2. Retail
3. Exiting Dining (Cash)
4. Exiting Building

What are the Three P's

Positive & Pleasing People Attitude

What is the Cracker Barrel Selling Platform?

F.U.N.

What Does F.U.N. Stand For?

F:eatures & Benefits
U:nique Products & Special Services
N:atural & Genuine Interaction

How Much Does Full (Adult) Sized Rocking Chairs Cost?

$169.99 plus tax

How Much does Children Rocking Chairs Cost?

$119.99 plus tax

How Much Does Military Rocking Chairs Cost?

$199.99 plus tax

If you ever face a situation where you're with a customer and needs to leave the conversation, what do you do?

Use "Break Away Statements" or Open Ended phrases.

What does S.W.A.T. stand for?

Sell
What's
Available
Today

What's the difference from S.W.A.T. and Substitution?

Substitution is where you offer the same product but maybe in a different size or color.
SWAT=Similar Substitution=Same

What is the daily routine for the Front Porch?

- Set up Checkers
- Clean rockers & benches twice a day
- Sweep the Porch
- Pick up any trash or candy wrappers

What does the horse above the entrance mean?

It's turned Up resembling the business having "Good Luck"

What does "ADA" mean?

American Disability Act

How much room must there be in the front entrance according to ADA

5 feet or (60"-84")

How much room must there be in the aisle leading up to the Host stand according to ADA?

44 Inches

How much minimal room must there be in front of the Cash counter according to ADA?

48 Inches

How much room must there be for the rest of the retail store besides certain specified areas in accordance to ADA?

36 Inches

How much room must there be, when leaving the cash counter, around past the stove, & exiting the building according to ADA?

44 Inches

How often do we clean the restrooms?

Every 30 minutes

The Retail Store consists of what three positions?

Host, Cashier, Retail Associate

Who is the Columbus #730 Retail Manager

Elizabeth

Who is the Columbus #730 General Manager

Aaron

How many days after your first date of business or hire date, can you advance to PAR I

30 days

How many days after your first date of business or hire date, can you advance to PAR II

60 days

What does PAR stand for?

Personal Achievement Responsibility

What is the Columbus store number?

730