Emotional Intelligence Can Often Be Improved By

Question: Interpersonal communication process

Answer: Sending and receiving verbal and nonverbal messages between two or more people. Involves the exchange of simultaneous and mutual messages to share and negotiate meaning between those involved.

Question: Meaning

Answer: Thoughts and feelings that people intend to communicate to one another

Question: Encoding

Answer: Converting meaning into messages composed of words and nonverbal signals.

Question: Decoding

Answer: Process of interpreting messages from others into meaning

Question: Shared meaning

Answer: A situation in which people involved in interpersonal communication attain the same understanding about ideas, thoughts, and feelings. Barriers interfere with achieving shared meaning, including external noise, internal noise, and lifetime experiences.

Question: Physical noise

Answer: External noise that makes a message difficult to hear or otherwise receive

Question: Physiological noise

Answer: Disruption due to physiological factors. I.E. hearing problems, illness, memory loss, and so on.

Impairments of a person’s body or brain function, such as deafness or stuttering.

Question: Semantic noise

Answer: communicators apply different meanings to the same words or phrases. For example, two people may have different ideas about what an acceptable profit margin means.

Question: Psychological noise

Answer: Interference due to attitudes, ideas, and emotions experienced during an interpersonal interaction.

Question: Emotional intelligence

Answer: Understanding emotions, managing emotions to serve effectively handling relationships with others.