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Question: At what step in the Remote Sales Process should you learn if the customer completed a credit application through E-SHOP?

Answer: Step 1 - Start Relationship

Question: Which two CX actions relate to Step 3 - Present and Demo?

Answer: 1: Understand the customer’s needs

4: Use iShowroom’s New Vehicle Delivery Checklist (OS Plus) to highlight and explain vehicle features

Question: Which statement is most accurate when it comes to using meeting technology with customers?

Answer: Choose a device and a meeting app that you’re comfortable using.

Question: Which of the following is NOT an aspect of a solo remote test drive?

Answer: The customer must pick up the vehicle from the dealership.

Question: For customer satisfaction, what should you do within 24 hours of vehicle delivery?

Answer: Send a New Vehicle Delivery Checklist (OS Plus) email/text

Question: What percentage of shoppers will buy from a dealer that allows them to go online to complete the majority of the purchase process?

Answer: 85 percent

Question: Which of the following statements is correct regarding a customer’s trade in?

Answer: The customer is not obligated to sell at E-SHOP or other valuation tool estimate, and the final trade-in value is determined by the dealer.

Question: Where should you go for additional support and information about the E-SHOP process?

Answer: The E-SHOP page in the Learning Center

Question: Where can you find the Remote Selling Process web page?

Answer: On the Learning Center on DealerConnect

Question: What is one thing you should do if a customer wants a fully remote vehicle delivery?

Answer: Conduct the delivery from a similar vehicle with the same media system as your customer’s new vehicle.